Dayana Hurtado Heredia
Littlerock,CA
Summary
Dynamic office management professional with extensive experience at Molly Maid of the Antelope Valley. Proven track record in optimizing workflows and enhancing team productivity through effective scheduling and communication. Skilled in financial reporting and customer service, adept at maintaining confidentiality and fostering a positive work environment.
Overview
12
12
years of professional experience
Work History
HSP, Office Manager Assistant Office Manager
Molly Maid of the Antelope Valley
Palmdale, CA
08.2023 - Current
- Assisted in managing office supplies and inventory for efficient operations.
- Supported scheduling and coordination of meetings and appointments for staff.
- Maintained organized filing systems to ensure easy access to documents.
- Learned and utilized office management software for daily administrative tasks.
- Communicated effectively with team members to facilitate workflow improvements.
- Contributed to maintaining a clean and organized office environment.
- Adapted quickly to new processes and tools, enhancing overall productivity.
- Handled routine correspondence and inquiries, providing timely responses to clients and vendors.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Sales Associate
Assurance
Palmdale, CA
04.2022 - 04.2022
- Negotiated payment plans with clients to resolve outstanding debts efficiently.
- Managed accounts receivable, ensuring timely follow-up on overdue payments.
- Utilized collection software to track progress and update client records accurately.
- Conducted thorough research to locate debtors and verify account information.
Debt Collector
PMR
North Hills, CA
05.2013 - 06.2013
- Negotiated payment plans with clients to resolve outstanding debts efficiently.
- Managed accounts receivable, ensuring timely follow-up on overdue payments.
- Utilized collection software to track progress and update client records accurately.
- Conducted thorough research to locate debtors and verify account information.
Education
Graduate Certificate - Medical Assistant
ICDC College
Van Nuys, CA2013
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling and calendar management
- Mail handling
- Scheduling
- Inventory control
- Employee supervision
- Staff hiring
- Employee training
- Documentation and control
- Workflow optimization
- Financial reporting
- Expense reporting
- Travel coordination
- Report writing
- Data entry
- Clear oral/written communication
- Multitasking Abilities
- Problem-solving abilities
- Time management
- Teamwork
- Goal setting
- Team leadership
- Banking operations
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
HSP, Office Manager Assistant Office Manager
Molly Maid of the Antelope Valley
08.2023 - Current
Sales Associate
Assurance
04.2022 - 04.2022
Debt Collector
PMR
05.2013 - 06.2013
Graduate Certificate - Medical Assistant
ICDC College