Ashley Epps
Tampa
Overview
1
1
Certification
13
13
years of professional experience
Work History
Server
Tom’s Watch Bar
Indianapolis, IN
07.2025 - Current
- Provided excellent customer support in dynamic settings.
- Assisted with processing food and beverage orders using a POS system.
- Supported training and orientation of new servers on menu offerings and service protocols.
- Monitored adherence to health and safety standards consistently.
- Addressed customer concerns effectively to improve overall dining satisfaction.
- Efficiently handled multiple tables at once while maintaining service quality.
- Delivered food and beverages promptly while attending to customer preferences.
Bartender/server
SSP America
Indianapolis, IN
12.2021 - 07.2025
- Crafted and served a diverse range of beverages in high-volume environment.
- Educated patrons on menu items, enhancing their dining experience.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Trained new staff on drink preparation techniques and customer service protocols.
- Managed inventory levels, placing orders to maintain stock without overages or shortages.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty to establishment.
- Served high customer volumes during special events, nights, and weekends.
Bartender/Server
Buffalo Wild Wings
Indianapolis, IN
01.2014 - 04.2021
- Assisted in crafting and serving a variety of beverages to enhance customer enjoyment and satisfaction.
- Kept bar area clean and organized to meet health standards.
- Worked alongside kitchen staff to improve service efficiency during busy hours.
- Supported the training of new bartenders in drink preparation and customer service practices.
- Helped manage inventory by ordering supplies to reduce shortages and waste.
- Executed upselling strategies to boost overall sales.
- Addressed customer complaints effectively to maintain a welcoming atmosphere for guests.
- Served high volumes of customers during special events and peak times.
- Handled cash transactions responsibly to ensure accurate record-keeping after each shift.
- Performed opening and closing tasks including printing sales reports and preparing cash drawers.
- Opened or closed the bar following established protocols to guarantee readiness for each shift.
- Contributed to a cooperative work environment through effective teamwork and communication.
- Maintained a tidy and organized workspace to comply with health and safety regulations.
- Kept bar area well-stocked and visually appealing to fulfill customer demands.
- Followed alcohol safety protocols to prevent excessive guest intoxication.
Education
High school or equivalent - undefined
Lawrence North High School
Indianapolis, IN05.2009
Skills
- Serving
- Bartending
- Restaurant Experience
- Food Service
- Catering
- Restaurant Management
- POS
- Upselling
- Banquet Experience
- Cash Handling
- Food Safety
- Guest Services
- Management
- Customer service
- Sales
Certification
- Bartender License
- Food Handler Certification
Timeline
Server
Tom’s Watch Bar
07.2025 - Current
Bartender/server
SSP America
12.2021 - 07.2025
Bartender/Server
Buffalo Wild Wings
01.2014 - 04.2021
High school or equivalent - undefined
Lawrence North High School