Ashley Erdman
Janesville
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Highly effective and comfortable working with people at all levels in organization.
Overview
15
15
years of professional experience
Work History
Owner
Salted Sisters Coffee Co. LLC
01.2021 - Current
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Tile Setter
Alua Construction LLC
01.2016 - 01.2021
- Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
- Updated logs and completed timely job paperwork.
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
- Leveled surfaces using plywood and mortar prior to laying marble and tile.
Lead Barista
Mocha Moment
06.2010 - 12.2016
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
High School Diploma -
Janesville Virtual Academy
Janesville, WI06-2013
Skills
- Marketing tactics
- Social media control
- Small business operations
- Service quality assurance
- Cash flow optimization
- Business planning
- Relationship building
Timeline
Owner
Salted Sisters Coffee Co. LLC
01.2021 - Current
Tile Setter
Alua Construction LLC
01.2016 - 01.2021
Lead Barista
Mocha Moment
06.2010 - 12.2016
High School Diploma -
Janesville Virtual Academy
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