Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ashley Escobar

Dallas,TX

Summary

Highly motivated employee with desire to take on new challenges. Proven leader with a strong work ethic. Skilled in sales team leadership and customer service with a history of consistently exceeding performance metrics, and meeting company needs. Detail-oriented team player with strong organizational skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Dream Catchers International Hair Extensions
Allen, TX
03.2023 - 09.2024
  • Handle incoming calls and emails from customers, addressing their questions about products, services, and orders.
  • Assist customers with placing orders, tracking shipments, and handling returns or exchanges when necessary.
  • Delivered a positive experience through high-quality customer care to ensure customer satisfaction and build lasting customer relationships.
  • Operated as a reliable team player who consistently met deadlines and collaborated effectively across departments.

Mobile Expert

T-Mobile
Frisco, TX
09.2020 - 12.2021
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues.
  • Improved sales conversion rates and met quotas by utilizing product knowledge and persuasive communication skills.
  • Developed loyal customer relationships resulting in repeat visits and word-of-mouth referrals.
  • Collaborated with colleagues to share knowledge and improve overall store performance.

Customer Service Representative

Axs Ticketing
Dallas, TX
09.2019 - 07.2020
  • Handle incoming calls and emails from customers, addressing their questions about products, services, and orders.
  • Assist customers with placing orders, tracking shipments, and handling returns or exchanges when necessary.
  • Delivered a positive experience through high-quality customer care to ensure customer satisfaction and build lasting customer relationships.
  • Operated as a reliable team player who consistently met deadlines and collaborated effectively across departments.

Education

W.T White High School
2019

Skills

  • Customer Service
  • Attention to detail
  • Problem-Solving
  • Coaching and Mentoring
  • Time Management
  • Sales Team Leadership

Languages

English
Spanish

Timeline

Customer Service Representative

Dream Catchers International Hair Extensions
03.2023 - 09.2024

Mobile Expert

T-Mobile
09.2020 - 12.2021

Customer Service Representative

Axs Ticketing
09.2019 - 07.2020

W.T White High School
Ashley Escobar