Ashley Esparza Garcia
Chester,VA
Summary
Dynamic Medical Office Coordinator and Senior Peer Financial Counselor with a proven track record at Planned Parenthood and Virginia Commonwealth University. Excelled in HIPAA/FERPA compliance and bilingual communication, enhancing patient and student support. Demonstrated expertise in office management and financial counseling, significantly improving service delivery and operational efficiency.
Overview
3
3
years of professional experience
Work History
Medical Office Coordinator
Planned Parenthood
01.2024 - Current
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
Senior Peer Financial Counselor
Virginia Commonwealth University
08.2022 - Current
- Assisted students at Virginia Commonwealth University with financial aid packages for the academic year.
- Guided students in developing payment plans and informed them about various financial strategies.
- Managed simultaneous interactions with multiple students, ensuring timely assistance.
Education
Political Science, Minor In Criminal Justice - Politics And Government
Virginia Commonwealth University
Richmond, VA05.2025
Skills
- HIPAA/ FERPA compliance
- Patient scheduling
- Insurance verification
- Office management
- Bilingual ( Fluent Spanish )
- Training
Timeline
Medical Office Coordinator
Planned Parenthood
01.2024 - Current
Senior Peer Financial Counselor
Virginia Commonwealth University
08.2022 - Current
Political Science, Minor In Criminal Justice - Politics And Government
Virginia Commonwealth University