Ashley Evans
Albany,GA
Summary
Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues and for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Express Disposal
Albany, GA
03.2021 - Current
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided training and guidance to junior staff members as needed.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided technical guidance on product installation or usage issues over the phone or via remote access tools.
- Conducted follow-up calls with prospects to identify needs, propose solutions and close sales.
- Provided customer service support to existing clients and potential customers.
- Provided timely, courteous, and knowledgeable responses to information requests.
Bar Manager
The House of Jazz
Albany
11.2016 - 12.2023
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Restocked beer and liquor regularly and after special events.
- Planned and coordinated special events to boost customer numbers and profits.
Education
Associate of Science - Business Management
Albany Technical College
Albany, GA08-2012
High School Diploma -
Southwest Georgia Institute of Education
Albany, GA05-2007
Skills
- Complaint resolution
- Account updating
- Retail marketing
- Team collaboration
- Recordkeeping strengths
- Information security
- Data collection
- Customer relationship management (CRM)
- Order processing
- Customer relations
- Tech support
- Call scheduling
- Remote support
- Excellent communication
Timeline
Customer Service Representative
Express Disposal
03.2021 - Current
Bar Manager
The House of Jazz
11.2016 - 12.2023
Associate of Science - Business Management
Albany Technical College
High School Diploma -
Southwest Georgia Institute of Education