ASHLEY EVANS
Atlanta
Summary
Dynamic professional with over five years of expertise in customer service, order management, and account support. Proficient in efficiently processing purchase orders, returns, credits, and invoices while maintaining meticulous customer records. Strong collaborator with supply chain, logistics, and operations teams to swiftly resolve issues, ensure timely order fulfillment, and enhance billing processes. Committed to delivering exceptional service that fosters positive experiences for customers and internal stakeholders.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Syensqo (Kelly Services)
Alpharetta, GA
08.2021 - Current
- Services distribution customers across multiple locations both inside and outside the US. Processing all purchase orders, complaints, returns, and/or credit and debit.
- Process and manage all intercom orders as well as stock transfers.
- Keep records of all customers' interactions or transactions, recording details of inquiries, complaints, returns, or comments, as well as actions taken.
- Special requests from customers are managed in conjunction with Supply Chain Team and Product Managers. Decisions are taken on whether to implement requests or not. Management of customer's order book through to accurate invoice payment; excellent understanding of customer's requirements.
- Sits at the edge of both Commercial and Supply Chain organizations and works closely with the Plants (Site Liaisons, Planning, Quality, Labs, and Logistics)
- Support new staff on training and developmental support.
Store Manager
Kids Footlocker
Virginia Beach, VA
02.2016 - 03.2021
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Hired, trained, and mentored staff to maximize effectiveness.
- Set and manage schedules to give proper coverage to required areas and meet customer service demands. While maintaining accurate drawers and monitoring shopper behavior.
- Maintained stores layouts and floor plans for each season. Handled inventory and managed quarter audits
- Works directly with other store managers, district managers, and regional managers.
Administrative Assistant
Blue House-Masters
Virginia Beach, VA
01.2016 - 03.2020
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Bachelor of Arts -
The Art Institute Of Atlanta
03-2026
High School Diploma - undefined
Landsdown High School
06-2016
Skills
- Management Skills
- Organizational Skills
- Customer Service Skills
- Leadership Skills
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Supply Chain Skills
- SAP Skills
Timeline
Customer Service Representative
Syensqo (Kelly Services)
08.2021 - Current
Store Manager
Kids Footlocker
02.2016 - 03.2021
Administrative Assistant
Blue House-Masters
01.2016 - 03.2020
High School Diploma - undefined
Landsdown High School
Bachelor of Arts -
The Art Institute Of Atlanta
DETAILS
- Atlanta
- United States
- 2025944923
- Evans.jaemeisha@icloud.com