Ashley Eveleth
Personal Injury Case Management
Boca Raton,FL
Summary
Results-driven case management professional with over five years of experience in customer service and data entry, demonstrating a strong commitment to effective client advocacy and support. Expertise in conducting thorough assessments and developing individualized care plans tailored to diverse client needs. Proficient in leveraging advanced computer skills and technology to enhance efficiency, complemented by a Credly badge in Fundamentals of Spreadsheets and Data Presentations. Open to relocation anywhere within Florida and eager to contribute as a dedicated and adaptable team member.
Overview
6
6
years of professional experience
Work History
Case Manager/data entry
The Law Offices of Kanner & Pintaluga
11.2023 - Current
- Managed a caseload of up to 180 clients, consistently maintaining contact every two weeks to monitor treatment progress.
- Facilitated seamless communication within the team and with attorneys through detailed email threads.
- Responsibly handled phone calls from insurance adjusters and clients, ensuring effective resolution of queries and concerns.
- Maintained meticulous documentation, ensuring all necessary files were up-to-date to expedite case progression.
- Diligently notate all relevant information in client files, keeping schedules organized to meet deadlines efficiently.
- Understand PIP, BI and UM, and other insurances
- Developed tailored service plans based on individual client assessments and goals.
- Work proficiently using Excel, Word, Outlook, and Filevine
- Coordinated case management activities to ensure compliance with legal procedures and client needs.
Customer Service Associate
Publix
04.2023 - 11.2023
- Handle cash register/pos system
- Assisted in training new associates on service protocols and company policies.
- Keep track of time to stay on schedule with any other duties that may need to be done throughout the day (cart schedule or switching to an alternate position)
- Keeping work area/register clean and sanitary
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
Salon Assistant
Pyure Aveda Salon
09.2021 - 02.2023
- Provide exceptional service in a friendly yet professional manner
- Always offered assistance to every guest and make their visit the most welcoming
- Assisting head-stylists with any needs they may have
- Offering and helping decide products in which to sell to the customer at the end of the visit.
- Took phone calls and scheduled visits
- Assisted stylists with client consultations and service preparations, enhancing overall customer experience.
- Organized salon inventory and maintained cleanliness, ensuring efficient operations and adherence to health standards.
Crew Leader
Five Guys
05.2020 - 09.2021
- Supervised daily operations, ensuring adherence to food safety and cleanliness standards.
- Managed inventory levels, minimizing waste while ensuring product availability.
- Conducted regular staff performance evaluations, fostering a culture of continuous improvement.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Trained and mentored new crew members, enhancing team efficiency and service quality.
- Optimized workflow processes, reducing wait times and improving customer satisfaction.
Education
High School Diploma -
Penn Foster
Scranton, PA03.2023
Bachelor of Science - Health Administration
Western Governors University
Salt Lake City, UT05-2029
Skills
- Data Analysis
- Data Visualization
- Spreadsheets
- Self-Management & Productivity
- Technical & Digital Skills
- Organizational & Documentation Skills
- Email and telephone etiquette
- Proficient in Excel and Word
Timeline
Case Manager/data entry
The Law Offices of Kanner & Pintaluga
11.2023 - Current
Customer Service Associate
Publix
04.2023 - 11.2023
Salon Assistant
Pyure Aveda Salon
09.2021 - 02.2023
Crew Leader
Five Guys
05.2020 - 09.2021
High School Diploma -
Penn Foster
Bachelor of Science - Health Administration
Western Governors University