Reliable, customer-focused professional with experience in business development, customer service, sales support, and relationship building. Skilled in clear communication, active listening, organization, problem-solving, and managing competing priorities. Adaptable team player with a strong work ethic and a commitment to creating positive customer experiences.
Work History
Preschool Teacher
5 Months
First Academy Preschool | 06.2026 - Current
Support 10 daily activities to foster children's social, emotional, and language development.
Promote social understanding and good manners through calm modeling and age-appropriate guidance.
Maintain clean, organized classroom spaces that support safe movement and focused play.
Strengthen family communication with Active listening and Written communication during daily interactions.
Customer Service Representative
7 Months
Dayspring Family Medicine Associates | 08.2024 - 03.2025
Checked in 100 patients daily and verified visit details for timely front-desk flow.
Collected co-payments at check-in and maintained accurate payment records for each patient visit.
Filed medical records and documents to support accurate records management and easy file retrieval.
Returned voicemail messages promptly and directed patient requests to appropriate team members.
Transmitted records and correspondence by mail, email, and fax while maintaining confidentiality.
Used written communication to send clear correspondence and support smooth office coordination.
Business Development Representative
9 Months
Impex Auto Sales | 09.2022 - 06.2023
Built rapport with prospects through clear phone and email outreach to open new conversations.
Explained product features in plain language and matched recommendations to customer needs.
Strengthened relationships with existing customers and partners to support retention efforts.
Collected post-sale feedback to identify service gaps and inform future product improvements.
Used product knowledge to recommend suitable solutions across calls and follow-up conversations.
Server
1 Year
Texas Roadhouse | 09.2021 - 09.2022
Communicated daily specials clearly to guests to improve menu understanding and support ordering decisions.
Collaborated with kitchen staff during busy periods to keep service timely and menu orders accurate.
Responded promptly to guest complaints and concerns to maintain positive relationships with patrons and management.
Service Advisor
5 Months
Rice Toyota | 10.2021 - 03.2022
Greeted customers and gathered service details to support accurate repair order entry.
Explained recommended services, pricing questions, and next steps in clear, professional language.
Coordinated with technicians to relay repair progress and answer customer concerns promptly.
Recorded vehicle information, service notes, and customer preferences for accurate follow-up.
Business Development Specialist
4 Years 3 Months
Camping World of Colfax | 06.2017 - 09.2021
Handled 100-200 of appointment scheduling tasks per shift, keeping service visits organized and timely.
Managed incoming customer inquiries and directed them to the appropriate sales or service contact.
Maintained accurate customer records to support follow-up and appointment coordination.
Answered incoming calls and gathered basic details before transferring customers to the right team member.
Followed up with prospects to confirm appointment details and maintain steady communication.
Server/Bartender
6 Years
Wellspring Retirement | 05.2011 - 05.2017
Delivered meals and beverages to residents with a courteous, attentive approach.
Prepared bar drinks and nonalcoholic beverages according to guest requests and service standards.
Checked resident orders for accuracy before delivery to support smooth meal service.
Maintained clean tables, service areas, and dining equipment throughout each shift.
Car Detailer
5 Years
Golden Touch Carwash | 04.2006 - 04.2011
Delivered thorough interior and exterior cleaning services with steady attention to surface quality and presentation.
Maintained a clean work area and organized supplies to support smooth daily wash operations.
Checked vehicles for missed spots and corrected details before release to customers.
Greeted customers professionally and confirmed service requests before beginning each detail.
Education
High School Diploma
Northwest Guilford High School | Greensboro, NC | 06.2009
Asst. Administrator/College & Career Grad Coach at Rockdale County Public SchoolsAsst. Administrator/College & Career Grad Coach at Rockdale County Public Schools