Tiara Thibault
Worcester,MA
Summary
Accomplished operations and customer service professional with 13+ years managing high-volume residential portfolios, leading teams, and coordinating daily operations. Demonstrated expertise in tenant relations, lease negotiations, and community outreach. Skilled in staff supervision, process improvement, and delivering exceptional service, with a proven record of supporting business growth and maintaining organizational efficiency in fast-paced environments.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Senior Leasing Consultant
F&P Realty
Hartford, CT
06.2022 - 08.2026
- Managed high-volume residential portfolios across multiple cities, sustaining consistently high occupancy rates.
- Built tenant relations and negotiated lease renewals to strengthen retention and reduce vacancy risk.
- Resolved tenant concerns promptly, delivering consistent customer service and supporting overall property performance.
- Processed rental applications, lease agreements, move-ins, and move-outs while maintaining 100% compliance with Fair Housing regulations.
- Marketed and toured available units to support leasing activity and contribute to occupancy across multiple residential communities.
Church & Community Volunteer Experience
Holy Trinity Roman Catholic Church
Hartford, CT
05.2024 - 06.2026
- Organized and distributed food, clothing, household items, and essential resources to 100+ community members.
- Coordinated church events, gatherings, fundraisers, and community service activities to strengthen engagement through Event Coordination.
- Welcomed community members and provided friendly, supportive assistance to create a positive service experience.
- Collaborated with volunteers and staff to coordinate activities, complete assigned tasks, and keep operations running smoothly.
- Supported setup, cleanup, organization, and general event needs to maintain smooth event operations.
- Assisted families, children, seniors, and individuals experiencing financial hardship through church-based community programs.
- Demonstrated communication, teamwork, reliability, organization, and compassion while serving the community.
Administrative Assistant
Shine Time Cleaning
Hartford, CT
07.2016 - 01.2022
- Oversaw daily operations for residential and commercial cleaning services, coordinating task completion and client expectations.
- Scheduled staff assignments and coverage to improve efficiency and keep crews aligned with service demands.
- Maintained quality control standards to support consistent cleanliness and customer satisfaction across service sites.
- Streamlined office management processes to improve coordination between teams and daily service delivery.
- Supported records management and report preparation using Microsoft Excel to organize operational information.
Customer Care Specialist II
Alorica
Worcester, MA
09.2013 - 02.2015
- Assisted employees with medical, dental, vision, and 401(k) enrollment, maintaining accuracy and timely processing.
- Explained plan options clearly to employees, reinforcing positive customer experiences during sensitive benefits conversations.
- Documented benefit-related interactions and followed through on employee questions, strengthening records management and response consistency.
Education
Criminal Justice (College) - undefined
Quinsigamond Community College
09-2026
Skills
- Property leasing
- Fair Housing regulations
- Customer service
- Tenant relations
- Lease renewals
- Microsoft Excel
- Office management
- Records management
- Calendar coordination
- Report preparation
- Event Coordination
Certification
Driver's License
Timeline
Church & Community Volunteer Experience
Holy Trinity Roman Catholic Church
05.2024 - 06.2026
Senior Leasing Consultant
F&P Realty
06.2022 - 08.2026
Administrative Assistant
Shine Time Cleaning
07.2016 - 01.2022
Customer Care Specialist II
Alorica
09.2013 - 02.2015
Criminal Justice (College) - undefined
Quinsigamond Community College