Ashley Farrell
Commerce,Ga
Summary
Demonstrates a solid foundation in customer service and operational support, showcasing effective verbal communication and problem-solving skills. Adept at managing high-pressure situations and collaborating with diverse teams to ensure accuracy and efficiency in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Bail Bond Agent
Classic city bonding
Colbert, Georgia
03.2025 - Current
- Assisted clients in understanding bail processes and requirements.
- Evaluated applications for bail bonds using company guidelines.
- Collaborated with law enforcement and court officials for bond approvals.
- Managed client communications to address concerns and inquiries promptly.
- Coordinated with co-workers to streamline operational workflows efficiently.
- Ensured that all forms were filled out correctly prior to submitting them for processing.
- Drafted letters, contracts, affidavits, and other legal documents related to bail bonds.
911 Emergency Dispatcher
Jackson County Sheriff's Department
Jefferson, Georgia
03.2024 - 09.2024
- Received emergency calls and assessed situations to prioritize response actions.
- Coordinated communication between callers and emergency services for timely assistance.
- Utilized computer-aided dispatch systems to track and manage emergency responses.
- Maintained accurate logs of all calls and dispatched units for record-keeping purposes.
- Provided calm and clear instructions to callers during high-stress situations.
- Monitored radio communications to relay vital information to first responders efficiently.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
Tag and Title Clerk
Clayton County Tax Commissioner
Jonesboro, Ga
03.2022 - 06.2023
- Processed vehicle title applications for accuracy and compliance with regulations.
- Maintained organized records of all incoming and outgoing titles and documents.
- Collaborated with the DMV to resolve issues related to title discrepancies.
- Utilized computer systems to input data and update vehicle registrations promptly.
- Communicated with clients to gather necessary documentation for title services.
- Ensured timely processing of tags and titles in accordance with state guidelines.
- Supported team members by training new clerks on office procedures and systems.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
- Maintained accurate records of all transactions in database system.
Security Specialist
Clayton county Sheriff's Department
Jonesboro, Ga
05.2021 - 03.2022
- Monitored security systems and reported anomalies to management.
- Collaborated with law enforcement during incident investigations and response efforts.
- Maintained detailed logs of security activities and incidents throughout shifts.
- Responded to incidents of workplace violence and unruly behavior on company property.
- Assisted law enforcement with facility investigations and critical event responses.
- Maintained updated knowledge of law enforcement tactics, policies and procedures.
- Supervised network activity and security camera footage to locate potential threats.
- Gathered data from daily logs and incident reports to locate security weaknesses.
Detention Deputy
Spalding county sheriff's office
Griffin, GA
01.2021 - 03.2021
- Monitored inmate behavior to ensure safety and compliance within detention facility.
- Managed intake and release processes for detainees following established procedures.
- Conducted regular inspections of prison areas to maintain security protocols and standards.
- Collaborated with law enforcement and legal teams during detainee processing activities.
- Documented incidents and prepared reports for review by supervisory staff as required.
- Responded to emergencies, employing crisis management techniques to diffuse situations.
- Ensured proper maintenance of equipment and safety gear used within the facility.
- Supervised inmates in a correctional facility, ensuring compliance with established rules and regulations.
- Investigated incidents involving inmates, documenting findings accurately on incident reports.
- Responded promptly and appropriately to any emergencies occurring within the jail environment.
- Maintained order within the detention center by responding to disturbances and enforcing disciplinary actions as needed.
- Inspected cells regularly to ensure they are clean and secure according to standards set by the facility.
Kennel Technician
Zoomies pet care
Griffin, Ga
07.2020 - 09.2020
- Cleaned and sanitized kennel areas to ensure a safe environment for pets.
- Monitored animal behavior and health for signs of distress or illness.
- Assisted in feeding and administering medications to various animals.
- Maintained accurate records of animal care and daily activities.
- Provided humane treatment of all animals at all times.
Cashier Team Lead
Chick-Fil-A
Griffin, Ga
06.2018 - 07.2020
- Supervised cashier team to ensure efficient service and customer satisfaction.
- Managed cash register operations, including transactions and balancing drawers.
- Assisted customers with inquiries and resolved issues promptly and professionally.
- Maintained cleanliness and organization of the front counter area.
- Supported management in achieving operational goals through teamwork and communication.
- Performed daily opening and closing procedures for the register area.
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Education
Basic Jailer school -
GPSTC
Forsyth, GA 01.2021 - 01.2021
High School -
Spalding High School
Griffin, Ga 08.2016 - 01/2020
Skills
- Customer support & satisfaction
- Clear verbal communication
- Problem-solving
- Conflict resolution
- Active listening
- Professional attitude
- Order processing
- Inventory restocking
- Time management
- Multitasking in fast-paced environments
- Strong work ethical
- Basic computer skills
- Data entry
- Scheduling systems
- Microsoft Word / Google Docs
- Email communication
- Taking initiative
- Following procedures
- Goal-oriented mindset
Languages
- Spanish
Timeline
Bail Bond Agent
Classic city bonding
03.2025 - Current
911 Emergency Dispatcher
Jackson County Sheriff's Department
03.2024 - 09.2024
Tag and Title Clerk
Clayton County Tax Commissioner
03.2022 - 06.2023
Security Specialist
Clayton county Sheriff's Department
05.2021 - 03.2022
Detention Deputy
Spalding county sheriff's office
01.2021 - 03.2021
Basic Jailer school -
GPSTC
01.2021 - 01.2021
Kennel Technician
Zoomies pet care
07.2020 - 09.2020
Cashier Team Lead
Chick-Fil-A
06.2018 - 07.2020
High School -
Spalding High School
08.2016 - 01/2020