Ashley Feeney
Standish,ME
Summary
Driven healthcare professional with over six years of experience, specializing in customer care, claims management, meeting the needs of the Pharmacy business. Excelled in building relationships and adapting to new challenges, enhancing customer retention through exceptional service and problem-solving skills. Proficient in data accuracy, filling and processing prescriptions, as well as claims processing, demonstrating to drive positive outcomes.
Overview
16
16
years of professional experience
Work History
Pharmacy Technician
Martins Point
10.2022 - 01.2025
- Counted and labeled prescriptions with correct item and quantity.
- Answered approximately 30 phone calls from customers and providers daily and addressed questions from customers and healthcare providers.
- Collected payments from customers when picking up prescriptions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Ordered medicines daily for patients needs and increase inventory in anticipation of need.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Provider Inquiry Representative
Martins Point
11.2020 - 10.2022
- Managed approximately 35 incoming calls, and emails per day from Providers.
- Responded to Provider/Doctor offices questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Developed and maintained positive relations with Providers/Doctors offices and coordinated with team members to properly handle requests and questions.
- Handled complaints quickly and professionally to restore confidence.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Claims Intake Specialist
Unum
09.2018 - 11.2020
- Managed approximately 20 calls and emails from customers per day.
- Followed up with customers via telephone and email on unresolved issues.
- Evaluated accuracy and quality of claims received into the system.
- Managed workload and priorities to meet claims processing meet deadlines.
- Generated, posted and attached information to claim files.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Assisted training new hires on the Long Term Care intake process.
Customer Service Representative
Consolidated Communications
09.2008 - 09.2018
- Managed approximately 45 incoming calls from customers per day.
- Responded to customer requests for products, services, billing, and company information.
- Delivered prompt service to prioritize customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Skills
- Four years of working in the Healthcare industry delivering high quality customer care
- Friendly, outgoing and able to maintain professional/personal relationships with clients
- High level of adapting to change and new situations
- Always willing to lend a helping hand whenever needed while keeping a positive attitude
Accomplishments
While being employed at Unum, I received employee of the Month for my dedication and hard work of making sure all of the Long Term Care claims were completed and sent to the Benefit specialist. I was the only person handling those claims and while we were backlogged, I maintained a positive attitude and made sure every customer was taken care of in a timely manner.
Timeline
Pharmacy Technician
Martins Point
10.2022 - 01.2025
Provider Inquiry Representative
Martins Point
11.2020 - 10.2022
Claims Intake Specialist
Unum
09.2018 - 11.2020
Customer Service Representative
Consolidated Communications
09.2008 - 09.2018
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