ASHLEY FIERRO PADILLA
MILWAUKEE
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Sixteenth Street Community Health Center
07.2024 - 08.2025
- Directed patients to exam rooms, fielded questions that were appropriate to respond to, and ensured room was prepared for physician examinations
- Facilitated patient care with thorough and accurate documentation of medical histories, vital signs, and medications
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions especially as they related to STI testing, Intimate Partner Violence, and Sexual Assault
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas
Patient Service Representative
Sixteenth Street Community Health Center
07.2023 - 07.2024
- Welcomed and checked in patients to Urgent Care department
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers
- Established and drafted procedures for phone call handling during weekly PSR team meetings
- Referred patients to appropriate medical department and responded to calls with scheduling requests daily
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Food Service Assistant
Aurora West Allis Medical Center
06.2021 - 07.2023
- Responsible for reviewing nutritional needs and dietary data for patients in the facility to meet optimal care
- Responsible for timely communicating with kitchen staff to prepare patient food
- Recorded patient information about dietary changes into software, EPIC
- Audited orders to ensure patients receive the correct quantity of meals that meets their individual needs
- Provided mathematical calculations to determine appropriate servings for patients.
Librarian Assistant
Alverno College
08.2019 - 11.2020
- Assisted patrons by researching their questions, needs, or inquiries on book loans.
- Issued library IDs for college students and community members.
- Received and mailed out books between colleges as a part of a college-share program.
- Collected late fees as needed.
- Determined outstanding materials such as: overdue books, late charges, and missing books.
Education
Associate Degree in Nursing - Nursing
Carroll University
Waukesha, WI05-2027
Skills
- Great organizational skills, attention to detail, analytical skills, and exceptional adaptability and flexibility
- Excellent communication and interpersonal skills, including the ability to speak effectively to small and large groups
- Proficient in Microsoft Office products including Word, Outlook, Excel, and Powerpoint
- Proficient using various Healthcare software including, EPIC, Cisco IP Communicator and RS Choice
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Medical Assistant
Sixteenth Street Community Health Center
07.2024 - 08.2025
Patient Service Representative
Sixteenth Street Community Health Center
07.2023 - 07.2024
Food Service Assistant
Aurora West Allis Medical Center
06.2021 - 07.2023
Librarian Assistant
Alverno College
08.2019 - 11.2020
Associate Degree in Nursing - Nursing
Carroll University
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