ASHLEY FIGUEROA
Oklahoma City
Summary
Retired USAF Veteran who is ready for the next exciting chapter!
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Membership Associate
Rankin YMCA
Oklahoma City
10.2024 - Current
- Assisted members with inquiries, delivering accurate information on programs and services to enhance member satisfaction.
- Addressed member concerns promptly, fostering a positive experience and encouraging member retention.
- Educated new members on facility policies and usage guidelines during orientation sessions.
- Maintained thorough knowledge of products and services available.
- Processed payments for memberships, renewals, donations, and special events fees, ensuring accuracy and compliance with cash handling procedures.
- Balanced and maintained cash drawer and adhered to established cash handling procedures.
- Maintained cleanliness and organization of the membership area for a welcoming environment.
- Ensured compliance with local regulations related to membership operations.
Superintendent, Logistics and Resources
United States Air Force
Tinker Air Force Base
06.2022 - 09.2024
- Managed resource allocation and logistics for equipment and supplies.
- Supervised daily operations of multiple teams to ensure mission readiness.
- Oversaw compliance with military regulations and standards during operations.
- Implemented maintenance schedules for equipment to ensure reliability and performance.
- Conducted regular meetings with contractors, subcontractors, laborers to review progress and address any issues, concerns.
- Managed projects by coordinating materials, inspections and contractor tasks.
- Coordinated installation activities for projects to promote smooth workflow and achieve quality standards.
- Developed safety protocols to maintain a secure working environment.
Operations Non-Commissioned Officer In Charge
United States Air Force
F. E. Warren Air Force Base
02.2019 - 06.2022
- Managed daily operations and logistics for military personnel and equipment.
- Coordinated training programs to enhance team readiness and effectiveness.
- Developed standard operating procedures for various operational tasks.
- Coordinated daily activities with other staff sections to ensure efficient use of resources.
- Facilitated communication between units to streamline mission support efforts.
- Trained junior personnel on operational protocols and best practices in the field.
- Managed logistics requirements for unit deployments.
- Drafted plans and orders for execution by subordinate units.
- Reviewed after action reports for accuracy and completeness.
- Advised senior leadership on matters related to tactical operations.
- Maintained accountability of personnel, equipment and supplies.
Regional Training Center Pre-Deployment Instructor
United States Air Force
Fort Bliss
03.2015 - 02.2019
- Delivered training on military protocols and operational procedures.
- Developed lesson plans tailored to diverse student needs and learning styles to enhance understanding.
- Evaluated student performance through assessments and feedback sessions.
- Coordinated classroom activities and managed student engagement effectively.
- Utilized simulation tools to provide hands-on training experiences.
- Mentored junior instructors in teaching methodologies and classroom management.
- Collaborated with fellow instructors to enhance curriculum development.
- Implemented best practices for maintaining a safe learning environment.
- Evaluated performance of students and made provisions to meet learning needs.
- Encouraged students' critical thinking skills by facilitating classroom discussions.
- Implemented instructional materials and curriculum to meet specific program needs.
- Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
- Developed guides and course materials to reinforce lecture information and help students learn.
- Established open communication with students, parents, and colleagues to foster a supportive learning environment.
- Attended meetings, training and activities to enhance skills and credentials.
- Incorporated multimedia technologies, including audio-visual equipment and computers, to enrich classroom instruction.
- Incorporated current events into lessons in order to engage student interest in real world applications.
- Kept up-to-date with advancements in subject area knowledge by attending conferences or workshops.
Vehicle and Supply Non-Commissioned Officer
United States Air Force
Joint Base Lewis-McChord
01.2010 - 03.2015
- Supervised daily vehicle maintenance operations and staff activities.
- Coordinated logistics for mission readiness and personnel deployment.
- Oversaw inventory management of equipment and supplies for operations.
- Coordinated repair schedules and managed parts inventory efficiently.
- Evaluated vehicle performance issues and implemented corrective actions.
- Managed service documentation and ensured accurate record-keeping practices.
- Oversaw warehouse operations including receiving, storage, packing, unpacking, shipping, receiving functions.
- Developed and maintained relationships with key clients and stakeholders.
- Developed strategic partnerships with suppliers to enhance procurement processes.
Administrative Liaison to the Commander
United States Air Force
Eglin Air Force Base
01.2005 - 01.2010
- Coordinated scheduling and logistics for meetings, briefings, and special events, ensuring seamless execution and effective communication.
- Supported leadership by preparing comprehensive briefing materials and presentations that facilitated informed decision-making.
- Streamlined workflows by implementing process improvements that reduced bottlenecks and enhanced operational efficiency.
- Developed filing systems to maintain confidential information and records.
- Answered phone calls from customers regarding inquiries about products or services offered by the company.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Education
Associate of Applied Science - Human Services
Hillsborough Community College
Tampa, FL 08.2001 - 05.2004
H. B. Plant Senior High School
Tampa, FLSkills
- Membership retention
- Customer service
- Payment processing
- Membership database
- Member feedback analysis
- Community engagement
- Event planning
- Project management
- Team leadership
- Regulatory awareness
- Relationship building
- Effective communication
- Written and oral communication
- Active listening
- Problem solving
- Conflict resolution
- Adaptability
- Staff collaboration
- Adaptability
- Staff collaboration
Timeline
Membership Associate
Rankin YMCA
10.2024 - Current
Superintendent, Logistics and Resources
United States Air Force
06.2022 - 09.2024
Operations Non-Commissioned Officer In Charge
United States Air Force
02.2019 - 06.2022
Regional Training Center Pre-Deployment Instructor
United States Air Force
03.2015 - 02.2019
Vehicle and Supply Non-Commissioned Officer
United States Air Force
01.2010 - 03.2015
Administrative Liaison to the Commander
United States Air Force
01.2005 - 01.2010
Associate of Applied Science - Human Services
Hillsborough Community College
08.2001 - 05.2004
H. B. Plant Senior High School