Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Hi, I’m
Ashley Filson
Crown Point,IN
Summary
Overview
10
years of professional experience
Work History
Knowledge Services
Eligibility Specialist
07.2024 - Current
Job overview
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
Maximums
Eligibility Specialist
11.2022 - 07.2024
Job overview
- Determined eligibility for Medicaid benefits for low-income families, based on State and Federal established policies and guidelines
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
CFA (Conduent)
Eligibility Specialist
04.2020 - 11.2022
Job overview
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
Reindeer Shuttle
Customer Service Representative
04.2017 - 12.2021
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Purdue University
Bakery Manager
11.2014 - 12.2017
Job overview
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
Education
Jefferson High SchoolLafayette, IN
High School Diploma
05.1997
University Overview
Skills
Data Entry
Effective communication skills
Microsoft Office
Telephone Etiquette
Reliability
Flexibility
Customer Service
Professionalism
Timeline
Eligibility Specialist
Knowledge Services
07.2024 - Current
Eligibility Specialist
Maximums
11.2022 - 07.2024
Eligibility Specialist
CFA (Conduent)
04.2020 - 11.2022
Customer Service Representative
Reindeer Shuttle
04.2017 - 12.2021
Bakery Manager
Purdue University
11.2014 - 12.2017
Jefferson High School
High School Diploma
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