Ashley Fish
Baltimore,MD
Summary
Detail-oriented administrative professional with experience in healthcare operations, insurance coordination, and client intake processes. Skilled in managing office workflows, ensuring compliance with industry standards, and maintaining accurate records. Adept at providing exceptional client service, streamlining administrative tasks, and facilitating effective communication. Dedicated to fostering an efficient, compliant, and patient-focused work environment with strong analytical, communication, and teamwork skills. Eager to contribute to team success and develop professional skills in a leadership role within healthcare settings. Known for adaptability, reliability, and fostering collaboration. Proactive and goal-oriented professional with excellent time management and problem-solving skills committed to driving team success and organizational growth through strong organizational capabilities in handling numerous projects while ensuring accuracy and meeting deadlines.
Overview
17
17
years of professional experience
Work History
Office Administrator & Urine Specimen Testing Operator & Intake Coordinator
BD Health Services
01.2023 - 12.2024
- Oversaw daily administrative operations, ensuring smooth workflow and adherence to organizational standards.
- Coordinated with healthcare providers to verify insurance eligibility and obtain necessary authorizations for patient services.
- Conducted accurate data entry for patient records, maintaining confidentiality and compliance with HIPAA regulations.
- Streamlined office processes by organizing documentation, scheduling appointments, and managing correspondence.
- Collaborated with multidisciplinary teams to address administrative needs and enhance patient satisfaction.
- Managed the collection, labeling, and processing of urine specimens for testing, adhering to strict protocols to ensure accuracy and reliability.
- Educated patients on testing procedures, maintaining a professional and empathetic approach to address concerns.
- Facilitated patient intake processes, including gathering demographic and medical information, and verifying insurance coverage.
- Ensured accurate and timely reporting of test results to healthcare providers, supporting patient care continuity.
- Identified areas for improvement in testing workflows, contributing to increased efficiency and compliance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Created training and safety materials with updated policies and information and lead trainings at least two times per month.
Customer Service Agent (Remote)
Amazon
01.2020 - 01.2023
- Provided exceptional customer support via inbound calls, addressing inquiries and resolving issues promptly and professionally.
- Assisted customers with return processes, issuing return labels and guiding them through necessary steps to ensure satisfaction.
- Communicated effectively via email, sending essential documentation to corporate offices and customers while maintaining clarity and professionalism.
- Entered detailed notes and information about all customer interactions, maintaining accurate records and ensuring consistency in follow-up actions.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Answered approximately 60-75 customer calls, while communicating with other customers via online customer support chat and also reading and responding to customer and corporate emails.
Medical Billing Coordinator
Dr.Dasais Office
06.2013 - 11.2018
- Reduced claim denials and rejections by conducting thorough audits and addressing discrepancies prior to submission.
- Contributed to the development of best practices for medical billing operations, ensuring consistency across all departments within the organization.
- Leveraged strong organizational skills to maintain comprehensive patient accounts, enabling quick access to relevant information during billing inquiries.
- Identified areas for process improvement within the billing department, leading to increased productivity among team members.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Patient Service Coordinator
Advanced Radiology
02.2008 - 01.2011
- Answered incoming calls to schedule appointments and respond to patient inquiries with efficiency and care.
- Verified patient insurance information and entered data accurately into the system to ensure seamless service delivery.
- Coordinated the ordering and retrieval of prior exams to assist physicians and ensure continuity of care.
- Managed patient registration processes, including filing and maintaining organized records to support operational needs.
- Provided administrative support to ensure timely and accurate handling of documentation and patient files.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.
- Facilitated the onboarding process for new clinical staff members by providing comprehensive training and support in navigating administrative tasks within the clinic environment.
- Organized administrative workflows within the office space to improve overall efficiency among team members while minimizing disruptions during busy periods.
- Reduced wait times for patients through effective coordination of appointment schedules with providers.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Made at least 45 patients appointment reminders by phone calls daily for the next day schedule and also reverified insurance activation and pre-authorizations for required procedures.
Education
N/A - Health Care Management/ Medical Terminology
CCBC
Dundalk & Essex Campus High School Diploma -
Kenwood High School
Middle River, MD01.2006
Skills
- Billing and coding
- Financial management
- Human resources management
- Documentation and reporting
- Managing office supply inventory
- Office administration
Explanation For Gaps In My Employment History
January 2011 – June 2013
Took time away from the workforce due to a high-risk pregnancy and to focus on being a full-time parent during early childhood years.
November 2018 – January 2020
Returned to school to further my education while also working part-time cleaning homes. This period allowed me to develop strong time management and work ethic, balancing academics, parenting, and part-time work.
December 2024 – June 2025
Most recently stayed home with my children to support their needs during a transitional phase. I’m now fully committed and eager to return to the workforce in a full-time, long-term role with a company that offers opportunities for growth, stability, and advancement. I’m ready to build the most successful and dedicated chapter of my career yet.
Timeline
Office Administrator & Urine Specimen Testing Operator & Intake Coordinator
BD Health Services
01.2023 - 12.2024
Customer Service Agent (Remote)
Amazon
01.2020 - 01.2023
Medical Billing Coordinator
Dr.Dasais Office
06.2013 - 11.2018
Patient Service Coordinator
Advanced Radiology
02.2008 - 01.2011
N/A - Health Care Management/ Medical Terminology
CCBC
High School Diploma -
Kenwood High School