Ashley Flesch
Havana
Summary
Dynamic property manager with a strong focus on tenant relations and lease administration. Expertise in conflict resolution and financial management, contributing to improved tenant satisfaction and efficient property operations.
Overview
9
9
years of professional experience
Work History
Property Manager Office Administrator
Brookfield Properties
Tallahassee
08.2024 - Current
- Coordinated office operations and maintained organized filing systems.
- Managed tenant communications, resolving inquiries to enhance tenant satisfaction.
- Assisted in lease administration and ensured compliance with property regulations.
- Handled tenant complaints and inquiries regarding maintenance or rent payments promptly to maintain positive tenant relations.
- Responded promptly to emails or phone calls from tenants regarding any issues that may arise.
- Facilitated communication between landlords and owners and tenants by providing information about their rights under state laws.
- Negotiated terms of leases with tenants; collected security deposits and first month's rent when applicable.
- Received applications from prospective tenants; verified credit history and references before approving applications.
- Developed marketing strategies to attract prospective tenants to available properties.
- Scheduled maintenance requests and tracked service completion efficiently.
- Coordinated with contractors for repairs and renovations.
- Facilitated property inspections, preparing detailed reports to inform management decisions.
- Ensured timely payment of invoices related to the upkeep of the property.
- Supported financial management by processing invoices and tracking expenses.
- Organized tenant events to foster community engagement within properties.
- Managed daily operations of the office; coordinated meetings between staff members as needed.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
Store Manager
Shoe Dept. Encore
Tallahassee
06.2017 - 08.2024
- Managed daily store operations and maintained optimal inventory levels.
- Trained and supervised staff to enhance customer service quality and satisfaction.
- Monitored sales performance and adapted strategies to achieve revenue targets.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Conducted regular staff meetings to improve communication and team alignment.
- Implemented visual merchandising strategies to enhance product displays.
- Ensured compliance with company policies and safety regulations consistently.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and conducted physical counts to reduce shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
High School Diploma -
Gulf Coast State College
Panama City, Florida, FL05-2006
Some College (No Degree) - Business Management
Keiser University
Tallahassee, FLSkills
- Property management expertise
- Lease administration
- Tenant relations
- Rent collection
- Budget forecasting
- Financial management
- Report preparation
- Customer relationship management
- Administrative support
- Conflict resolution
Accomplishments
Certified in Hotel & Restaurant Management through Stratford University
Timeline
Property Manager Office Administrator
Brookfield Properties
08.2024 - Current
Store Manager
Shoe Dept. Encore
06.2017 - 08.2024
High School Diploma -
Gulf Coast State College
Some College (No Degree) - Business Management
Keiser University