Jamie Fernandez
New Britain,CT
Summary
Dynamic Property Manager with a proven track record. Excelling in tenant relations and patient care. Skilled in property management and healthcare, I enhance satisfaction through proactive communication and meticulous record-keeping, ensuring high-quality service and operational efficiency.
Overview
21
21
years of professional experience
Work History
Property Manager Office Administrator
BROOKSTONE HOMES LLC
West Hartford, CT
04.2014 - Current
- Managed tenant communications and resolved inquiries promptly to enhance satisfaction.
- Coordinated property maintenance requests, ensuring timely service and compliance with standards.
- Maintained accurate records of leases, payments, and inspections using property management software.
- Assisted in budgeting processes by tracking expenses and preparing financial reports for management review.
- Conducted routine property inspections to identify issues and recommend solutions to management team.
- Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
- Maximized rental revenue through proactive lease renewals, offering incentives where appropriate to retain long-term tenants.
- Developed strong relationships with local vendors to secure quality service at competitive prices for property maintenance needs.
- Enhanced tenant satisfaction by addressing maintenance and repair requests promptly and efficiently.
- Oversaw successful move-in/move-out processes including unit inspections, security deposit refunds or deductions, and efficient turnovers for new occupants.
- Provided exceptional customer service to both tenants and property owners, maintaining high levels of satisfaction through prompt attention to concerns and proactive problem-solving efforts.
- Coordinated legal proceedings in cases of eviction or other disputes involving tenants or contractors in accordance with applicable regulations.
Certified Nursing Assistant
Autumn Lake Healthcare
New Britain, CT
10.2004 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records and documentation for care continuity.
- Supported residents in mobility exercises, enhancing physical well-being.
- Implemented infection control measures to ensure a safe environment for residents.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Provided emotional support to patients, fostering a compassionate care atmosphere.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Associate of Science - Health Sciences
Goodwin College
East Hartford, CTSkills
- Property management expertise
- Customer service
- Reliable team player
- Direct patient care
- Alzheimer's and dementia care
- 18yr-Geriatric care
- Recording vital signs
- Electronic charting
- Medical terminology
- Rehabilitation
- Transfer techniques
- Range of motion exercises
- CNA certification
- Tenant relations
- Property inspections
- Scheduling and planning
- Rent collection/Bank deposits
- Section 8/ State programs
- Property management expertise
- Marketing and advertising
- Bookkeeping basics
- Building maintenance coordination
- Legal documentation
- Fair housing compliance
- Verbal communication
- File organization
- Scheduling appointments
- Office management
- Leases/lease renewal
- Supply inventory
- Database entry
- Telephone reception
- Payroll
- Processing expenses
- Bookkeeping
- Word processing
- Office supply management
- Budget support
- Maintaining accounting ledger
- Customer service
- Attention to detail
- Leadership and supervision
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Property Manager Office Administrator
BROOKSTONE HOMES LLC
04.2014 - Current
Certified Nursing Assistant
Autumn Lake Healthcare
10.2004 - Current
Associate of Science - Health Sciences
Goodwin College