Taylor Sanders
Alvin,TX
Summary
Accomplished Property Manager with expertise in tenant relations and office administration at QuaJen Properties LLC. Enhanced tenant satisfaction by streamlining maintenance processes and improving cash flow management. Demonstrated exceptional problem-solving and communication skills, ensuring compliance with property regulations and fostering professional relationships. Proficient in strategic planning and legal documentation, driving operational efficiency and tenant retention.
Overview
4
4
years of professional experience
Work History
Property Manager Office Administrator
QuaJen Properties Llc
2021.06 - 2025.03
- Managed tenant communications, addressing inquiries and coordinating maintenance requests efficiently.
- Assisted in lease administration, preparing documentation and ensuring compliance with property regulations.
- Maintained accurate records of rent payments, tenant information, and property maintenance logs.
- Coordinated property inspections, ensuring adherence to safety standards and regulatory requirements.
- Developed organizational systems for office operations, enhancing workflow efficiency and document retrieval.
- Implemented process improvements for handling tenant applications, reducing processing time and improving accuracy.
- Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
- Enhanced tenant satisfaction by addressing maintenance and repair requests promptly and efficiently.
- Oversaw successful move-in/move-out processes including unit inspections, security deposit refunds or deductions, and efficient turnovers for new occupants.
- Administered detailed record-keeping systems to ensure compliance with federal housing laws and local ordinances governing residential properties.
Dispatcher
Gfm Transportation Llc
2021.02 - 2023.06
- Assisted in coordinating dispatch schedules to optimize delivery efficiency.
- Maintained accurate records of incoming and outgoing shipments using tracking software.
- Communicated with drivers to relay real-time updates and route adjustments.
- Learned safety protocols and compliance measures for operational procedures.
- Supported team members by organizing logistics and managing workload distribution.
- Monitored vehicle status and performance to ensure timely arrivals at destinations.
- Utilized communication tools to facilitate effective collaboration among departments.
- Adapted quickly to changing priorities in a fast-paced dispatch environment.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Education
Medical Billing And Coding Certification -
Purdue Global University
Indianapolis, INSkills
- Tenant relations
- Property inspections
- Scheduling and planning
- Eviction procedures
- Rent collection
- Property management expertise
- Legal documentation
- Lease administration
- Time management
- Customer engagement
- Verbal communication
- File organization
- Office administration
- Inbound phone call handling
- Scheduling appointments
- Office management
- Scheduling
- Strategic planning
- Inventory management
- Schedule and calendar management
- Document scanning
- Customer relationship management (CRM)
- Travel coordination
- Travel arrangements
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Effective communication
- Active listening
- Verbal and written communication
- Adaptability and flexibility
Timeline
Property Manager Office Administrator
QuaJen Properties Llc
2021.06 - 2025.03
Dispatcher
Gfm Transportation Llc
2021.02 - 2023.06
Medical Billing And Coding Certification -
Purdue Global University