Ashley Florio
Brooklyn,USA
Summary
Motivated professional with over 7 years of experience in luxury retail, passionate about delivering excellent service and working hard to exceed expectations. Seeking opportunities to learn, grow, and contribute within a dynamic team.
Overview
8
8
years of professional experience
Work History
Caregiver
Public Partnerships LLC (PPL)
New York, NY
08.2024 - Current
- Provided personal care and daily living support, including assistance with bathing, dressing, and grooming
- Transported clients to appointments and errands while ensuring comfort and safety
- Prepared meals aligned with client preferences and dietary needs while maintaining a clean and organized living environment
- Managed daily schedules to ensure appointments and activities were well coordinated and on time
- Completed required health and safety training, adhered to individualized care plans, and monitored client wellbeing, reporting any changes
Beauty Sales Assistant & Concierge
Louis Vuitton Flagship
New York City
09.2025 - 11.2025
- Created strong first impressions through warm client engagement and efficient appointment coordination to optimize service flow
- Elevated client experience by providing detailed product knowledge and guidance on in-store services
- Supported beauty launch initiatives through sales assistance, packaging, and maintaining an organized reception area
- Hosted clients while sharing information about upcoming events, pop-ups, and brand activations
- Maintained up-to-date brand knowledge to deliver polished and informed client interactions
- Fostered a luxury environment by ensuring seamless communication between Advisors and Management
Brand & Sales Assistant (freelance)
Wilderness Floral NY
Brooklyn, NY
05.2025 - Current
- Opened and closed booths at Artists & Fleas, Brooklyn Flea, and other pop-up events
- Operated POS system (Square) and handled cash and Venmo transactions accurately
- Managed booth operations during high-traffic hours while delivering strong customer service
- Promoted and sold handmade crochet jewelry and accessories, driving direct-to-consumer sales
- Executed visual merchandising to ensure displays aligned with brand aesthetic
- Supported social media management to promote new collections and increase brand visibility
Client Advisor
Gucci
Jersey City, NJ
10.2024 - 12.2024
- Managed client support operations in an e-commerce setting at the Jersey City office, driving high levels of engagement and satisfaction
- Exceeded Client Advisor performance goals by delivering personalized support via phone, email, and live chat
- Applied in-depth product knowledge to advise clients on care, styling, and service-related inquiries
- Coordinated service tickets and repair requests, ensuring timely and efficient resolution of client concerns
- Facilitated access to exclusive in-store merchandise unavailable online by coordinating inter-store shipments and providing tracking updates
- Participated in daily team meetings to stay informed on product launches, policies, and company initiatives
- Documented and escalated client feedback, including sensitive concerns such as negative in-store experiences or discrimination, to the appropriate teams for review
Caregiver
Public Partnerships LLC (PPL)
New York, NY
- 08.2024
- Provided personal care and daily living support, including assistance with bathing, dressing, and grooming
- Transported clients to appointments and errands while ensuring comfort and safety
- Prepared meals aligned with client preferences and dietary needs while maintaining a clean and organized living environment
- Managed daily schedules to ensure appointments and activities were well coordinated and on time
- Completed required health and safety training, adhered to individualized care plans, and monitored client wellbeing, reporting any changes
Client Advisor
Paloma Wool
New York, NY
- 01.2024
- Greeted and engaged customers, delivering a warm and personalized brand experience
- Assisted with event space setup and visual merchandising to ensure alignment with brand aesthetics
- Provided in-depth brand knowledge, educating clients on collections, materials, and design inspiration
- Supported clients with styling recommendations tailored to individual preferences and occasions
- Processed sales transactions accurately, including order processing and POS system management
- Managed inventory, including stock organization, replenishment, and tracking product availability
Client Advisor
Zimmermann
New York, NY
01.2023 - 09.2023
- Drove sales growth by cultivating strong client relationships and leveraging personalized outreach in a commission-based environment
- Maintained expert knowledge of runway collections, seasonal trends, and competitors to deliver informed styling guidance
- Managed store transfers and top client consignments, ensuring seamless transactions and elevated client experiences
- Partnered with stylists to curate personalized looks across ready-to-wear, casual, and children’s collections
- Trained and mentored new team members on brand standards and service expectations to ensure consistency
- Surpassed sales targets through strategic upselling, cross-selling, and customized styling appointments
- Supported store operations including order fulfillment, inventory counts, floor resets, and visual merchandising to maintain a polished retail environment
Sales Associate
Theory Flagship
New York, NY
07.2021 - 10.2022
- Surpassed sales targets and KPIs in a commission-based environment by leveraging styling expertise and strategic upselling techniques
- Cultivated comprehensive product knowledge across men’s and women’s collections to deliver personalized client recommendations
- Contributed to high-volume flagship store operations, including charity events and cross-functional team support, to ensure seamless execution and positive client experiences
- Supported store presentation through cycle counts and visual merchandising updates to maintain a dynamic retail environment
- Provided flexible coverage at multiple store locations to ensure consistent service standards and operational support
Client Advisor
Petite Studios
New York, NY
06.2020 - 09.2021
- Consistently met and exceeded sales goals by leveraging in-depth product knowledge and understanding collection inspirations
- Provided personalized styling guidance, tailoring recommendations to individual client preferences
- Managed private showroom appointments to deliver an exclusive and elevated shopping experience
- Assisted with social media campaigns and photoshoots, supporting the brand’s online presence and visual storytelling
- Collected and applied client feedback to enhance service quality and improve product offerings
- Sold a diverse range of merchandise, including clothing, homeware, and beauty products, addressing the needs of varied clientele
Operations / Color Author Associate
Amazon
Brooklyn, NY
07.2018 - 07.2019
- Ensured color accuracy in e-commerce product imagery, maintaining true-to-life representation and reducing post-production corrections
- Styled products and adjusted lighting, backgrounds, and props to create visually compelling images aligned with brand standards
- Collaborated with photographers and retouchers to deliver high-quality images and maintain efficient shoot workflows
- Maintained organized studio operations by managing equipment, wardrobe, and production materials
- Prepared garments for shoots through steaming and styling to ensure wrinkle-free, production-ready presentation
Education
Associates in Arts (A.A.) -
Borough of Manhattan Community College
New York, NY01.2017
High School - undefined
Francis Lewis H.S
Queens, NY01.2015
Skills
Client Relationship Management (CRM)
Luxury / Personalized Customer Service
Sales & Product Recommendations
Visual Merchandising & Styling
Point-of-Sale (POS) Systems & Cash Handling
Inventory Management & Stock Replenishment
Wardrobe Styling & Brand Presentation
Appointment Scheduling & Client Coordination
Conflict Resolution & Client Care
Multitasking in Fast-Paced Environments
Attention to Detail & Quality Control
Microsoft Office Suite & Data Entry
Time Management & Task Prioritization
Compassionate Client Support (Caregiving Experience)
Websites
Timeline
Beauty Sales Assistant & Concierge
Louis Vuitton Flagship
09.2025 - 11.2025
Brand & Sales Assistant (freelance)
Wilderness Floral NY
05.2025 - Current
Client Advisor
Gucci
10.2024 - 12.2024
Caregiver
Public Partnerships LLC (PPL)
08.2024 - Current
Client Advisor
Zimmermann
01.2023 - 09.2023
Sales Associate
Theory Flagship
07.2021 - 10.2022
Client Advisor
Petite Studios
06.2020 - 09.2021
Operations / Color Author Associate
Amazon
07.2018 - 07.2019
Caregiver
Public Partnerships LLC (PPL)
- 08.2024
Client Advisor
Paloma Wool
- 01.2024
High School - undefined
Francis Lewis H.S
Associates in Arts (A.A.) -
Borough of Manhattan Community College