Ashley Ford
Marriott Hotels-TA Connections
Charleston,SC
7
years of professional experience
Dynamic Customer Service Agent with proven skills in problem resolution and effective communication. Committed to enhancing customer satisfaction and streamlining service procedures to drive operational efficiency.
Work History
Customer Service Agent
3 Months- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Provided assistance to passengers during check-in and boarding processes, ensuring a smooth travel experience.
- Collaborated with team members to streamline service procedures, enhancing efficiency and customer satisfaction.
- Maintained knowledge of airline policies and regulations to deliver accurate information to customers.
- Monitored flight schedules and gate changes, proactively informing passengers of updates or potential delays.
Front Desk Agent
2 Years 1 Month- Greeted and checked in guests, facilitating seamless arrival experience.
- Managed reservations for multiple airlines using Marriott's property management system, increasing occupancy rates.
- Addressed guest inquiries and resolved issues promptly, improving overall customer satisfaction.
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Assisted guests with inquiries and resolved issues promptly to enhance customer satisfaction.
Customer Service Agent
3 Years 11 Months- Provided exceptional customer service during high-traffic periods, enhancing passenger experience and satisfaction.
- Resolved passenger inquiries and issues promptly, ensuring smooth operations at check-in and boarding gates.
- Coordinated with airline staff to manage flight schedules, facilitating timely departures and arrivals.
- Managed luggage handling processes, minimizing lost baggage incidents through effective tracking systems.
- Implemented process improvements that reduced wait times at check-in counters, increasing efficiency for passengers.
Education
Bachelor of Science - Psychology
Master of Arts - Hospitality Administration And Management
Skills
Customer service
Reservation management
Problem resolution
Reservation management
Effective communication
Active listening techniques
Complaint resolution
Timeline
Customer Service Agent
United Airlines
05.2026 - CurrentRead More
Front Desk Agent
Marriott Hotels-TA Connections
07.2024 - CurrentRead More
Customer Service Agent
Spirit Airlines Inc.
01.2020 - 12.2023Read More
University of Central Florida
Master of Arts from Hospitality Administration And Management
Read More
Valdosta State University
Bachelor of Science from Psychology
Read More