Ashley Fowler
San Antonio
Summary
Detail-oriented Office Manager and Medical Receptionist with a proven background in high-volume clinical settings. Specializes in enhancing patient services while managing operations, provider schedules, and administrative workflows. Committed to fostering efficient teamwork and supporting both patients and clinical teams in a healthcare organization focused on exceptional patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager/Sales Representative
The Fix Chiropractic
San Antonio
07.2025 - Current
- Manage end-to-end operations for a high-volume chiropractic and rehabilitation clinic specializing in personal injury and motor vehicle accident cases.
- Supervised and trained administrative and clinical staff on personal injury workflows and legal documentation, ensuring compliance and operational efficiency.
- Coordinate care for injured patients from initial intake through discharge, ensuring accurate documentation, compliance, and continuity of care.
- Acted as primary point of contact between the clinic, personal injury attorneys, insurance representatives, and patients regarding liens, records, narratives, and treatment updates.
- Traveled locally to businesses and personal injury attorneys to advocate for practice and maintain relationships, enhancing referral network.
- Tracked financial details for personal injury accounts and ensured accurate billing.
- Educate patients on chiropractic and rehabilitation treatment plans, recovery timelines, and expectations related to personal injury claims.
- Ensure timely scheduling, EMR accuracy, HIPAA compliance, and proper handling of legal and medical records.
- Implemented software systems for improved patient communication.
Treatment Coordinator
7to7 Dental and Orthodontics
San Antonio
11.2024 - 06.2025
- Present and coordinate treatment plans across general dentistry, endodontics, implants, oral surgery, orthodontics, and cosmetic dentistry.
- Educate patients on diagnoses, procedures, sequencing, and expected outcomes to support informed treatment decisions.
- Coordinated scheduling, follow-ups, and pre-authorizations, enhancing efficiency in patient care delivery.
- Collaborated with dentists and clinical staff to foster patient trust and enhance overall satisfaction.
- Applied consultative sales techniques to address patient objections and align treatment plans with individual needs and budgets.
Member Services/Claims Specialist
Point32Health
Massachusetts
01.2024 - 10.2024
- Functioned as the primary contact for health plan members, delivering precise information on medical benefits, coverage, claims, and eligibility.
- Assisted members with claims submission, appeals, and resolution of denials while ensuring compliance with payer policies and regulations.
- Guided members through plan options, prior authorizations, referrals, and cost-sharing responsibilities to enhance understanding and decision-making.
- Resolved complex member issues efficiently, ensuring high-quality service in a fast-paced call environment.
- Consistently achieved daily call volume targets while maintaining 5-star member satisfaction ratings.
- Documented all interactions thoroughly within insurance systems to ensure continuity, accuracy, and audit readiness.
- Maintained strict compliance with HIPAA and company privacy standards across all communications.
Territory Sales Representative
Advanced Diagnostic Laboratory
San Antonio
01.2023 - 12.2023
- Consistently met or exceeded sales targets through strategic territory planning, pipeline management, and data-driven outreach.
- Managed a defined sales territory promoting clinical diagnostic laboratory services to medical practices, rehabilitation clinics, and healthcare providers.
- Identified and converted new clinical accounts through consultative, solution-based selling.
- Cultivated relationships with physicians, practice managers, and clinical decision-makers, enhancing test utilization and fostering account growth.
- Informed providers on testing protocols, clinical value, compliance standards, and turnaround times, contributing to improved patient care and outcomes.
- Executed onboarding and implementation for new practices, integrating workflows, streamlining ordering processes, and educating on specimen handling.
Office Manager/Functional Medicine Sales
Institute For Functional Health
San Antonio
04.2019 - 12.2022
- Consistently exceeded sales targets through strategic consultative sales and education.
- Converted consultations into long-term care plans, enhancing patient commitment to $3,000-$9,000 wellness programs.
- Managed daily operations of high-volume clinic, ensuring seamless delivery of primary care and specialized services.
- Led and retained diverse clinical staff, enhancing multi-disciplinary collaboration.
- Oversaw staff schedules and compliance to maintain efficient patient flow and high care standards.
- Collaborated with providers to align care recommendations with patient goals and financial capabilities.
Education
Rehabilitation Technician -
College of Healthcare Professions
San Antonio, TX05-2019
High School Diploma -
Stockdale High School
Stockdale, TX05-2015
Skills
- B2B sales
- Customer management
- Client development
- Territory management
- Office administration
- Administrative support
- Calendar management
- Staff hiring and training
- Excel and Office
- QuickBooks financial management
- Process improvement
- Compliance management
- Conflict resolution
- Service excellence
- Information handling
Certification
- Driver's License
- Physical Therapy technician
Languages
English
Willing To Relocate
San Antonio, TX
Timeline
Office Manager/Sales Representative
The Fix Chiropractic
07.2025 - Current
Treatment Coordinator
7to7 Dental and Orthodontics
11.2024 - 06.2025
Member Services/Claims Specialist
Point32Health
01.2024 - 10.2024
Territory Sales Representative
Advanced Diagnostic Laboratory
01.2023 - 12.2023
Office Manager/Functional Medicine Sales
Institute For Functional Health
04.2019 - 12.2022
Rehabilitation Technician -
College of Healthcare Professions
High School Diploma -
Stockdale High School