Ashley Friedman
Parkland,FL
Summary
Results-driven healthcare sales and administration leader with 13+ years of experience in healthcare sales, business development, strategic account management, sales operations, and team leadership. Proven track record of driving revenue growth, exceeding sales objectives, developing strategic customer relationships, and leveraging performance analytics to improve business outcomes. Successfully led a 3-member inside sales team generating approximately $900K in monthly revenue against a $500K target, achieving 180% of goal. Combines extensive healthcare industry experience and consultative sales expertise with a Master of Healthcare Administration and Bachelor of Business Administration.
Overview
14
14
years of professional experience
Work History
Inside Sales Supervisor
AmerisourceBergen (SmartSource)
02.2023 - 08.2026
- Directed and coached a 3-member inside sales team generating approximately $900K in monthly revenue against a $500K team target, achieving 180% of goal and consistently exceeding target by approximately $400K per month
- Led sales performance management through KPI analysis, revenue forecasting, pipeline oversight, coaching, and accountability, driving productivity and consistent achievement of revenue objectives
- Managed strategic healthcare accounts, revenue performance, inventory utilization, and business development initiatives to support account growth, profitability, and customer retention
- Analyzed sales and operational data to identify revenue opportunities, optimize inventory, improve profitability, and inform strategic business decisions
- Partnered with the Promotions Director to develop and execute targeted marketing initiatives that strengthened customer engagement, supported sales objectives, and contributed to revenue growth
- Collaborated with senior leadership and cross-functional teams on strategic initiatives, delivered company presentations, and supported execution of organizational objectives
- Fostered a high-performance, collaborative sales culture in a fast-paced healthcare environment by developing talent, promoting accountability, and aligning team execution with company goals
- Remote
Inside Sales Representative
AmerisourceBergen (SmartSource)
02.2020 - 01.2023
- Developed and managed long-term business partnerships with healthcare customers, strengthening account relationships, driving account growth, and supporting recurring revenue
- Expanded existing accounts by identifying customer needs, uncovering opportunities, and recommending tailored solutions that generated profitable revenue
- Conducted strategic pre-call planning and comprehensive customer needs assessments to uncover sales opportunities, strengthen engagement, and improve sales effectiveness
- Prepared and presented professional quotes, addressed customer inquiries, and provided responsive, solution-oriented support throughout the sales cycle
- Strengthened customer loyalty and retention through consistent follow-up, proactive account management, and consultative selling strategies
Pharmacy Technician Weekend/Part-Time | Concurrent Employment
CVS Health
Coral Springs, FL
10.2022 - 10.2023
- Processed prescription orders, performed medication data entry, and assisted pharmacists with prescription preparation and dispensing while maintaining accuracy and patient safety
- Provided professional customer service by assisting patients with prescription inquiries, insurance issues, refills, and pharmacy-related questions
- Managed inventory, maintained accurate patient and prescription records, and supported pharmacy operations in a fast-paced retail healthcare environment
Inside Sales Representative
Paragon Meds
Weston, FL
04.2016 - 01.2020
- Developed new business opportunities across hospitals, ambulatory surgery centers, specialty and long-term care pharmacies, retail pharmacies, and physician practices
- Consistently achieved monthly sales goals through consultative selling, customer needs analysis, strategic relationship development, and comprehensive product knowledge
- Drove new business through proactive outbound prospecting, cold calling, competitive pricing strategies, and solution-focused customer engagement
- Managed and expanded customer accounts by identifying business needs, recommending tailored solutions, and supporting product utilization and recurring revenue growth
- Cultivated long-term customer relationships through proactive account management, consistent follow-up, and responsive service, supporting customer retention and account growth
Inside Sales Representative
Gulf Coast Pharmaceuticals
Fort Lauderdale, FL
05.2013 - 02.2016
- Consistently achieved monthly sales objectives through strategic sales presentations, territory management, customer relationship development, and comprehensive product expertise
- Managed an assigned geographic territory of hospital accounts, promoting pharmaceutical products and educating customers on product benefits, utilization, and ordering opportunities
- Developed and maintained relationships with healthcare decision-makers through proactive account management, needs-based selling, and consistent follow-up
- Analyzed account potential and customer purchasing patterns to identify opportunities for increased product utilization, account penetration, and recurring revenue
- Partnered with customers to understand clinical and business needs, recommend appropriate pharmaceutical solutions, and support long-term account growth and retention
Customer Service/ Administrative Assistant
Digital Hospitality Services, LLC
Coral Springs, FL
08.2012 - 04.2013
- Executed targeted marketing and business development initiatives through strategic outbound calling and proactive prospect engagement
- Managed invoicing, customer records, and administrative documentation using QuickBooks and ACT, ensuring accurate and timely recordkeeping
- Supported the CEO in implementing new projects, business initiatives, and administrative processes to improve organizational efficiency
Education
Master of Healthcare Administration -
University of Arizona
05-2025
Bachelor of Business Administration - Management / Hospitality Management
Florida Atlantic University
12-2012
Skills
- Sales Leadership Healthcare Sales Healthcare Administration Business Development Revenue Growth Team Management Performance Management Strategic Account Management Customer Relationship Management Account Growth Sales Operations KPI & Performance Analysis Revenue Forecasting Business Analytics Healthcare Consulting Strategic Marketing Territory Management Inventory Management Consultative Selling Cross-Functional Leadership
Timeline
Inside Sales Supervisor
AmerisourceBergen (SmartSource)
02.2023 - 08.2026
Pharmacy Technician Weekend/Part-Time | Concurrent Employment
CVS Health
10.2022 - 10.2023
Inside Sales Representative
AmerisourceBergen (SmartSource)
02.2020 - 01.2023
Inside Sales Representative
Paragon Meds
04.2016 - 01.2020
Inside Sales Representative
Gulf Coast Pharmaceuticals
05.2013 - 02.2016
Customer Service/ Administrative Assistant
Digital Hospitality Services, LLC
08.2012 - 04.2013
Master of Healthcare Administration -
University of Arizona
Bachelor of Business Administration - Management / Hospitality Management
Florida Atlantic University