Ashley Gabel
Ocala,FL
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20 years of relevant work experience to your team.
Overview
12
12
years of professional experience
Work History
Assistant Director
Capstone Academy
Ocala, FL
06.2024 - Current
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
- Improved internal communication with introduction of monthly newsletter, keeping staff informed and engaged.
- Enhanced team productivity by leading efforts for streamlining administrative processes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Patient Safety Attendant
Hca Ocala Regional Medical Ctr
Ocala, FL
01.2023 - Current
- Increased patient satisfaction by offering compassionate care and addressing individual needs in a timely manner.
- Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
- Actively participated in unit meetings to stay informed about policy updates or changes in protocols affecting daily tasks.
- Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
- Assisted nursing staff with non-clinical tasks, enabling them to focus on direct patient care and improving efficiency.
- Supported family members during their loved ones'' hospitalization, providing information on visitation guidelines and answering general questions about the facility''s policies.
- Participated in regular training sessions, staying current on best practices for patient safety attendants'' roles and responsibilities.
- Utilized effective de-escalation techniques when encountering agitated or distressed patients, prioritizing safety for all involved parties.
- Facilitated efficient discharges by preparing rooms for cleaning and assisting patients with gathering belongings as needed.
- Promoted patient autonomy by encouraging self-care activities within safe boundaries, fostering independence.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality regarding patient health information.
- Served as a liaison between patients, families, and nursing staff, helping to resolve any concerns or issues that arose during the hospital stay.
- Maintained detailed documentation of patient interactions, ensuring accurate records for continuity of care purposes.
- Improved communication between medical staff and patients by effectively reporting observations and concerns.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Monitored patient progress and reported changes to healthcare professionals.
Patient Service Representative
Valley Medical Center
Kent, WA
06.2015 - 04.2017
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Used epic software to schedule appointments.
Patient Service Representative
Swedish Hospital Medical Center
Seattle, WA
04.2013 - 05.2015
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used epic software to schedule appointments and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Education
CNA -
Lake Washington Institute of Technology
Kirkland, WA12.2012
Medical Transcription -
Lake Washington Technical Academy
Kirkland, WA05.2003
Phlebotomy - Medical Laboratory Technology
North Seattle Community College
Seattle, WA01.2002
Skills
- Chart Pulling
- Registration and Scheduling
- Patient Engagement
- Interpreting Physician Orders
- Communicating to Patients and Families
- Patient Confidentiality and Data Security
- Administrative and Office Support
- Caring and Empathetic
- Insurance Verification
- Quality Standards and Protocols
- Reminder Calls
- Patient Greeting
- Insurance Information Collection
- Call Transfers
- Appointment Confirmation
- Calm and Effective Under Pressure
- Multi-Line Telephone Systems
- Patient Appointment Management
- Patient Health Information Access
- Clinic Administration
- Patient Service and Assistance
- Patient Admission
- Admissions Screening
- Medical Charts and Records
- Clerical and Filing Support
- Punctual and Hardworking
- Basic Life Support
- Reliability and punctuality
- Mental health awareness
- Professionalism and Ethics
- Stress Tolerance
- De-Escalation Techniques
- Medical terminology knowledge
- Patient Care
- Progress Tracking
- Electronic Medical Record Software
Timeline
Assistant Director
Capstone Academy
06.2024 - Current
Patient Safety Attendant
Hca Ocala Regional Medical Ctr
01.2023 - Current
Patient Service Representative
Valley Medical Center
06.2015 - 04.2017
Patient Service Representative
Swedish Hospital Medical Center
04.2013 - 05.2015
CNA -
Lake Washington Institute of Technology
Medical Transcription -
Lake Washington Technical Academy
Phlebotomy - Medical Laboratory Technology
North Seattle Community College