Jalesa Walker
CNA
Mobile,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Mental Health Assistant
Alta Pointe Mental Health System
Mobile, AL
12.2014 - Current
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Charted on each patient daily.
Customer Representative
Results-CX
Mobile, AL
03.2021 - 08.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Documented and detailed calls and complaints using call center's CRM database.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
GED -
Bishop State Community College
Mobile, AL 03.2011 - 03.2011
Certified Nursing Assistant -
Saads Health Care
05.2010 - 05.2010
Skills
Patient Assessment
Teamwork and Collaboration
Technical Support
Document filing
Interpreting physician orders
Chart pulling
Medical insurance
Customer assistance
Timeline
Customer Representative
Results-CX
03.2021 - 08.2022
Mental Health Assistant
Alta Pointe Mental Health System
12.2014 - Current
GED -
Bishop State Community College
03.2011 - 03.2011
Certified Nursing Assistant -
Saads Health Care
05.2010 - 05.2010