Ashley Gaines
Searcy,AR
Summary
Detail-oriented with fifteen years of workforce experience, currently serving as a Human Resources Coordinator. Skilled in organization, record keeping, and customer service, with a strong ability to manage sensitive information and maintain compliance. Known for the ability to coordinate processes efficiently while supporting organizational goals.
Overview
17
17
years of professional experience
Work History
Human Resources Coordinator
Arcare
01.2022 - Current
- Coordinate onboarding for new hires by guiding employees through required paperwork, employment documentation, and orientation preparation.
- Collect, review, and maintain employment documents to ensure personnel files are complete, accurate, and compliant with organizational requirements.
- Track onboarding progress and follow up with employees to ensure all required forms and documentation are submitted in a timely manner.
- Serve as a liaison between Human Resources and IT by providing necessary information to ensure new hires receive appropriate system access based on their roles.
- Maintain organized and confidential personnel records in accordance with company policies and record-keeping standards.
Billing Associate
Arcare
09.2020 - 01.2022
- Processed medical claims efficiently, ensuring compliance with regulations and minimizing denials.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Global Support Specialist
STORY Land & Sea
12.2018 - 01.2020
- Served at the first point of contact for guests by answering inbound calls, identifying travel interests, and directing inquiries to appropriate sales specialists.
- Provided high-quality customer service by assisting guests with questions, reservations, and general travel inquiries.
- Processed guest payments and ensured accurate documentation of transactions in the company system.
- Provided administrative support and helped with various office tasks to ensure smooth daily operations.
Office Assistant
Carla Fuller Attorney at Law
08.2016 - 12.2018
- Managed scheduling for client appointments and court dates.
- Assisted in case file organization.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Kept office supplies well organized.
- Processed incoming and outgoing mail and packages.
Barista
Mountain Mudd Espresso
06.2009 - 06.2016
- Prepared espresso beverages following standardized recipes and customer preferences.
- Maintained the cleanliness and organization of the workstation to ensure efficient operations.
- Trained new baristas on equipment usage, beverage preparation, and customer service standards.
- Maintained and operated espresso machines, blenders, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels.
Education
Associate of Science -
Arkansas State University
Beebe, AR12-2027
High School Diploma -
Riverview High School
Searcy, AR05-2006
Skills
- Recordkeeping
- Onboarding coordination
- Background checks
- Microsoft Office and Adobe
- Human resources audits
- Problem-solving
- Employment record verification
Timeline
Human Resources Coordinator
Arcare
01.2022 - Current
Billing Associate
Arcare
09.2020 - 01.2022
Global Support Specialist
STORY Land & Sea
12.2018 - 01.2020
Office Assistant
Carla Fuller Attorney at Law
08.2016 - 12.2018
Barista
Mountain Mudd Espresso
06.2009 - 06.2016
Associate of Science -
Arkansas State University
High School Diploma -
Riverview High School