Ashley Gallardo
Cliffside Park,NJ
Summary
I am high spirited pro active individual. Currently a student at Bergen Community College where I am studying Medical Assistance. I am a Results driven individual with a solid track record in delivering quality work. I have a passion for learning and personal development. I am seeking a part-time that allows me to showcase my customer service professionalism with extensive experience in fine dining. I always excell in guest relations and upselling. Proven ability to train staff and foster loyalty, while effectively managing inventory and enhancing operational efficiency. Plus I am a Bilingual communicator dedicated to creating positive experiences and driving business success, all Whilst working towards my personal goals.
Overview
2
2
years of professional experience
Work History
Sales Associate
Jessica Bara
09.2024 - 02.2025
- Relationship Management.
- Fashion Styling.
- Fashion Retail.
- High level of accuracy and attention to detail.
- Stay up to date on current fashion trends, labels,pricing, and what sells in store.
- Controls and maintains stocks and inventories.
- Adds new good items onto the retail website.
- shoots and edits pictures of products.
- manages social media platforms such as grid, posting, story posting, and answering direct messages.
- packs all e-commerce orders.
- open and close the store daily,
Hostess/Server
De Novo European Pub
12.2023 - 07.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Bussed and reset tables to keep dining room and work areas clean.
Hostess
Blu On The Hudson
01.2023 - 10.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Promoted business loyalty by fostering positive customer relationships.
- Completed daily side work and opening and closing duties without fail.
- Advised customers about special offerings and menu items to help drive sales.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Associate of Arts - Nursing Practice
Bergen Community College
Paramus, NJ05-2026
Skills
- Phone etiquette
- Customer service expertise
- Direct marketing campaigns
- Guest relations management
- Marketing campaign management
- Upselling
- Store opening and closing
- Inventory tracking
- Merchandising knowledge
- Bilingual
Timeline
Sales Associate
Jessica Bara
09.2024 - 02.2025
Hostess/Server
De Novo European Pub
12.2023 - 07.2024
Hostess
Blu On The Hudson
01.2023 - 10.2023
Associate of Arts - Nursing Practice
Bergen Community College
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