Ashley Ganaway

Dedicated and customer-focused professional with over 20 years of experience delivering exceptional service in fast-paced environments. Skilled in managing teams, resolving customer issues, and creating positive guest experiences. Strong communicator with a passion for people, proven leadership ability, and a consistent record of exceeding customer satisfaction goals. Adaptable, organized, and committed to helping businesses build loyal customer relationships.

Ole Jax Drive In – Lovington, NM

Owner/Operator & Assistant Manager · March 2002 – April 2024

• Oversaw daily restaurant operations, including staff supervision, hiring, training, scheduling, and payroll.
• Delivered exceptional customer service by anticipating guest needs, resolving concerns promptly, and fostering a welcoming environment.
• Developed and implemented strategies to boost customer satisfaction, efficiency, and profitability.
• Managed financial duties such as budgeting, cash handling, deposits, and vendor negotiations.
• Led marketing efforts, including social media promotions and local engagement to grow the customer base.
• Trained and coached team members on service standards, communication, and safety protocols.

Driftwood Spa – Hobbs, NM

Spa Coordinator · July 2024 – January 2025

• Greeted clients and ensured smooth appointment flow and overall satisfaction.
• Managed payments, responded to inquiries, and maintained a clean, professional environment.
• Restocked supplies and upheld spa sanitation and presentation standards.

Bank of America – Hobbs, NM

Bank Teller · February 2005 – September 2006

• Processed high-volume transactions with accuracy and efficiency.
• Supported clients with account services, withdrawals, deposits, and inquiries.
• Maintained strict confidentiality and adhered to banking policies and procedures.

Additional Early Experience

• Restaurant Team Member – Ole Jax Drive In & Burger King
• Retail Associate – Family Dollar (Summer Youth Program)

• Licensed Esthetician – Melluzi Academy, Carlsbad, NM · 03/2025
• High School Diploma – Tatum High School, Tatum, NM · 05/2004
• Social Work (Coursework) – New Mexico Junior College, Hobbs, NM