Hi, I’m
Owen Haddock
Bloomington,IL
Summary
Experienced leader skilled in team management and problem-solving, with a track record of improving service delivery and staff performance at Culver’s. Certified in ServSafe Food Management, with strong communication and relationship-building abilities!
Overview
3
years of professional experience
1
Certification
Work History
Culver’s
Manager
08.2021 - Current
Job overview
- Accomplished multiple tasks within established timeframes.
- Consistent Manager on duty leading and responsible for all employees on shift throughout high intensity work environments.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective solutions.
Education
Normal Community West High SchoolBloomington, IL
05.2024
Skills
Team Leadership
- Cash Handling
- Complaint Resolution
- Computer Literacy
- Customer Engagement & Satisfaction
- Food Preparation and Safety
- Hiring and Training
- Labor and Food Cost Control
- Problem Solving Skills
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
ServSafe Food Manager
Health and Safety Regulations
Food Preparation
Customer loyalty & Engagement
Certification
ServSafe Certification
Timeline
Manager
Culver’s
08.2021 - Current