Ashley Gant
Hendersonville,TN
Summary
Proven customer service expert with a track record of enhancing guest experiences. Skilled in resolving complaints with empathy, boosting loyalty. Adept at multitasking and maintaining high service standards. Excels in team collaboration and POS system management, demonstrating a strong work ethic and exceptional guest engagement abilities.
Overview
6
6
years of professional experience
Work History
Server
Cracker Barrel
06.2022 - 02.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Customer Service Representative
Nashville Wraps
03.2020 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Signature Cleaners
09.2017 - 04.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and provided backup support for organizational leadership.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Inspected finished garments thoroughly before returning them to customers, ensuring quality standards were met consistently.
- Communicated effectively with dry-cleaning technicians about special requests or concerns related to customers'' items.
Education
High School Diploma -
Hendersonville High School
Hendersonville, TN05.2009
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Positive and professional
Timeline
Server
Cracker Barrel
06.2022 - 02.2024
Customer Service Representative
Nashville Wraps
03.2020 - 05.2022
Customer Service Representative
Signature Cleaners
09.2017 - 04.2020
High School Diploma -
Hendersonville High School
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