Ashley Garbrecht
Daphne,AL
Summary
Dynamic professional with a proven track record in operations management, customer service, and team leadership across real estate, retail, and corporate environments. Skilled at resolving complex issues effectively while fostering positive relationships with clients, vendors, and internal teams. Consistently delivering exceptional service in fast-paced, high-pressure settings.
Overview
15
15
years of professional experience
Work History
Client Advocate Specialist
Insurance Design Network
Daphne, Alabama
08.2025 - Current
- Facilitate the completion of client applications, documents and forms.
- Safeguard patient privacy with strict adherence to HIPAA protocols.
- Provide customer service to clients by responding to inquires.
- Update customer profiles in database systems based on recent interactions or changes.
- Cultivate trusting rapport with clients to build sustainable connections.
- Monitor progress on customer requests and provided status updates as needed.
- Collaborate with underwriters and team members to promote client success.
- Maintain a thorough understanding of all products, services and programs offered by the organization.
- Draft letters, emails, memos and other correspondence regarding client matters.
Lead, Transaction Settlements
eXp Realty, LLC
Daphne, AL
10.2023 - 06.2025
- Engaged with Transaction Settlement Analysts to assess and confirm accuracy of all documents pertaining to settlement for over 40 Real Estate teams.
- Resolved transaction discrepancies with analysts, agents, and title companies to ensure accurate records and disbursements.
- Fostered connections with internal departments, such as Accounting, Post-Close Corrections, Team Services, Onboarding, Compliance, Brokerage Operations, and more.
- Continued to build a strong professional rapport with vendors, agents, and clients.
- Guided, mentored, and trained team members to enhance job performance and promote efficient workflow.
- Conducted regular weekly team exercises, bi-weekly team meetings, and monthly one-on-ones.
- Delivered leadership support to 9 team members during 2 company reorganizations
Real Estate Agent
eXp Realty, LLC
Daphne, AL
04.2021 - 06.2024
- Coordinate appointments with prospective buyers to showcase houses and plots.
- Negotiate, facilitate and manage real estate transactions.
- Follow up with prospects throughout sales processes.
- Generate lists of properties that met compatibility with buyers' needs and financial resources.
- Negotiate contracts and coordinate with lenders, attorneys and inspectors.
- Successfully guide home buyers through purchase of properties.
- Navigate home sellers through the process of a successful listing.
Analyst Sr., Transaction Settlements
eXp Realty, LLC
Daphne, AL
01.2022 - 10.2023
- Manage positive relationships with a diverse group of over 10 Mega and Standard Teams.
- Adaptable to company growth, agent needs, and have the flexibility to support my peers.
- Communicate openly with Transaction Coordinators and or Agent's to maintain high satisfaction levels.
- Review transaction documents while working closely with Contract Compliance in preparation for Commission Disbursement Authorizations and settlements.
- Review incoming settlement statements promptly and efficiently to verify our Agents are paid accurately and on time.
- Work closely with Transaction Coordinators, Agents, title companies and or Attorneys to resolve discrepancies found during final review of closing documents.
- Facilitate new hire training and continued support during onboarding to the TSA team.
Sales Associate
Hobby Lobby
Chesterfield , MI
06.2019 - 02.2020
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Provided every customer with assistance upon entering store through merchandise selection and completion of purchases.
Supervisor, Retail Sales
Carters Oshkosh
Utica, MI
08.2016 - 02.2019
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained profitability by processing daily inventory delivery in a timely and organized fashion.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Maintained detailed and accurate cash drawers, employee hours, and daily sales goals.
Mobile Manager
Best Buy
New Port Richey, FL
04.2011 - 04.2014
- Collaborated with sales, service, finance and logistics to influence critical business growth outcomes.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Guided and supported 9-11 staff members to consistently achieve team and personal goals.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Built store brand and achieved strategic business initiatives by working closely with district manager.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Implemented client feedback to improve company processes and foster growth.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Education
Post-Licensing -
CE Shop
Real Estate License -
Albermerle Area School of Real Estate
Elizabeth City, NC03.2021
Some College (No Degree) - Business
Elgin Community College
Elgin, ILSkills
- Computer/technology: Zipforms, Dotloop, Skyslope, Google Drive, Enterprise, HubSpot, Google Chat, Workplace Chat, Slack
- Strong organizational skills
- Time management
- Excellent communicator
- Honest and ethical
- Empathetic
- Highly professional
- Experience in leadership
- Employee training
- Customer relationship management
- Issue resolution
Timeline
Client Advocate Specialist
Insurance Design Network
08.2025 - Current
Lead, Transaction Settlements
eXp Realty, LLC
10.2023 - 06.2025
Analyst Sr., Transaction Settlements
eXp Realty, LLC
01.2022 - 10.2023
Real Estate Agent
eXp Realty, LLC
04.2021 - 06.2024
Sales Associate
Hobby Lobby
06.2019 - 02.2020
Supervisor, Retail Sales
Carters Oshkosh
08.2016 - 02.2019
Mobile Manager
Best Buy
04.2011 - 04.2014
Post-Licensing -
CE Shop
Real Estate License -
Albermerle Area School of Real Estate
Some College (No Degree) - Business
Elgin Community College