Ashley Garcia
Fort Smith,AR
Summary
Dynamic professional with a proven track record at Foundever, excelling in bilingual customer service and Spanish translation. Demonstrated ability to resolve issues efficiently, fostering significant customer satisfaction. Skilled in developing educational content and enhancing team collaboration. Achieved a blend of hard and soft skills, ensuring high-quality support and problem-solving capabilities. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
3
3
years of professional experience
Work History
Bilingual Customer Service Representative
Foundever
Fort Smith, AR
06.2023 - Current
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Actively listened to customers, handled concerns quickly.
Receptionist
Dry Cleaning
Cleburne, TX
06.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
Preschool Teacher
Childern's Paradise
Fort Smith, AR
10.2021 - 05.2022
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Education
No Degree -
University of Arkansas-Fort Smith
Fort Smith, AR03.2022
High School Diploma -
Northside High School
Fort Smith, AR05.2020
Skills
- Fluent Bilingualism
- Problem-Solving
- Customer Support
- Spanish Translation
- Teamwork and Collaboration
- Issue and Complaint Resolution
Timeline
Bilingual Customer Service Representative
Foundever
06.2023 - Current
Receptionist
Dry Cleaning
06.2022 - 05.2023
Preschool Teacher
Childern's Paradise
10.2021 - 05.2022
No Degree -
University of Arkansas-Fort Smith
High School Diploma -
Northside High School