Ashley Garcia
Port Charlotte,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining HR processes at Express Employment Professionals. Expert in staff management and sensitive information handling, demonstrating exceptional attention to detail and a positive attitude. Achieved significant improvements in employee onboarding efficiency and customer service quality, leveraging skills in data entry and staff training.
Experienced with managing accounts payable processes and maintaining accurate financial records. Utilizes strong analytical skills to ensure compliance and efficiency in payment systems. Track record of effective vendor management and process improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Accounts Payable Analyst
ProWaste USA
04.2025 - Current
- Managed vendor invoice processing and ensured timely payments to maintain strong supplier relationships.
- Analyzed discrepancies in accounts payable data, implementing corrective measures to enhance accuracy.
- Collaborated with cross-functional teams to streamline invoice approval workflows, improving operational efficiency.
- Developed and maintained comprehensive reports on accounts payable metrics for management review.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Reduced outstanding accounts payable balances by diligently following up on overdue invoices and negotiating payment terms.
- Managed high-volume invoice processing efficiently, maintaining a consistent record of timely payments.
- Input financial data and produced reports using Quickbooks.
Customer Service Representative
Bindrex Press
02.2024 - Current
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Front Office Coordinator
Express Employment Professionals
06.2024 - 04.2025
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Answered phone and performed clerical duties to assist human resources department.
- Developed strong written and verbal communication skills.
Department Manager
McDonald's
06.2019 - 12.2024
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Set schedules for staff by planning and designating shifts and hours.
- Submitted payroll bi-weekly for all associates within the department.
- Worked well in a team setting, providing support and guidance.
- Cash drawer maintenance and deposits.
Education
High School Diploma -
Port Charlotte High School
Associate of Arts - Business Management
Everest University - Tampa
Associate of Arts - Business Management
National American University - Rapid City
Skills
- Customer service expertise
- Reception duties
- Food Safety Certified
- Attention to Detail
- Sensitive information handling
- Phone and Email Etiquette
- Data Entry
- Staff Scheduling & Management
- Staff Training
- New Hire Orientation & Onboarding
- Friendly, Positive Attitude
- Accounts payable software
- Invoice processing
Certification
Food Safety Certification, October 2022 - October 2025
Express Employment Professionals Front Desk Coordinator
Timeline
Accounts Payable Analyst
ProWaste USA
04.2025 - Current
Front Office Coordinator
Express Employment Professionals
06.2024 - 04.2025
Customer Service Representative
Bindrex Press
02.2024 - Current
Department Manager
McDonald's
06.2019 - 12.2024
Associate of Arts - Business Management
Everest University - Tampa
Associate of Arts - Business Management
National American University - Rapid City
High School Diploma -
Port Charlotte High School
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