Ashley Gee
Benton Harbor,MI
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks. A reliable medical office professional offers years of experience working in busy settings with high patient volumes. Offers great people skills, organized file management, and a deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
13
13
years of professional experience
Work History
Medical Receptionist/
Benton Harbor Health Center
Benton Harbor, Michigan
03.2023 - Current
- Greeted patients and visitors warmly upon arrival at the medical office.
- Managed patient records by entering data into electronic health record systems.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained cleanliness and organization of waiting areas and reception desk.
- Coordinated communication between patients and healthcare providers effectively.
- Collected patient information and insurance details during check-in process.
- Checked patients in and out while verifying insurance coverage for appointments and collected co-payments.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Homemaker
Family Manager
Benton Harbor, Michigan
01.2014 - 02.2023
- Coordinated family schedules to enhance daily operational efficiency.
- Managed household budgets while effectively tracking expenses.
- Developed meal plans and prepared nutritious meals for family members.
- Organized family events and activities to strengthen relationships.
- Oversaw children's educational needs, promoting academic achievement.
- Assisted with planning special occasions, including weddings and anniversaries.
- Ensured each child's physical and social well-being through active engagement.
- Instructed children in essential life skills, fostering independence and development.
Customer Service Representative
Rite Aid
01.2013 - 01.2014
- Provided excellent customer service to the patrons daily.
- Duties included the inventory of store merchandise.
- Active cashiering,
- Daily organizing and upkeep of the store.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma - General Studies
Benton Harbor High School
Benton Harbor, MI06.2005
Skills
- Problem solving
- Efficiency in Microsoft Office Suites
- Data entry
- Zoom
- Communication
- Customer service
- Interpersonal skills
- Attention to detail
- Multitasking
- Time management and organization
- Professionalism and calmness
- Medical terminology
Hobbies and Interests
- Cooking
- Reading/bookclub
- Dance
- Singing
- Hairstyling
- Fashion
- Photography
- Event decorator
Timeline
Medical Receptionist/
Benton Harbor Health Center
03.2023 - Current
Homemaker
Family Manager
01.2014 - 02.2023
Customer Service Representative
Rite Aid
01.2013 - 01.2014
High School Diploma - General Studies
Benton Harbor High School
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