Ashley German
Conway,AR
Summary
Dedicated higher education professional with a versatile background focused on continuous improvement and coaching. Demonstrated commitment to fostering student and colleague growth through expertise in teaching, coaching, and mentoring. Experienced in leading colleagues, from student-facing roles to leadership positions, adept at creating a supportive environment throughout the student life cycle. Committed to inspiring and guiding both students and colleagues towards achieving their fullest potential.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Program Mentor – College of Business
Western Governors University
01.2019 - Current
- Provided coaching and mentorship to a diverse caseload of over 120 students, offering personalized support from enrollment through graduation
- Leveraged dashboards and student data to personalize support strategies for individual students
- Actively monitored the progress of assigned students, delivering both proactive and reactive support to address challenges and maintain their academic momentum
- Served as Call Recording Pathfinder for team
- Led Program Migration efforts for BSHA program
- Led a team of Program Mentors by conducting weekly meetings to facilitate peer coaching and support, fostering a collaborative and growth-oriented environment
- Guided and supported newly hired mentors throughout their onboarding and beyond, providing peer coaching to facilitate their professional development.
- Collaborated with fellow mentors to share best practices and develop innovative solutions to challenges faced by the program.
Student Success Instructor
Western Governors University
01.2016 - 01.2019
- Managed a monthly cohort of 70-100 readmit students, overseeing the entire program lifecycle to evaluate their readiness for readmission to WGU
- Created course platform, designing comprehensive resources, developing a dynamic curriculum, and implementing efficient processes for the pilot program
- Offered individualized coaching and instruction to students, delivering tailored guidance and support to enhance their academic journey
- Used data to assess pilot effectiveness and guide necessary changes
- Effectively handled proactive and reactive student outreach through Salesforce, ensuring timely and efficient communication to address student needs
- Collaborated closely with multiple departments, fostering a collaborative teamwork approach to prioritize student satisfaction and success
- Conducted informative live webinars for both students and staff, focusing on key areas such as effective learning techniques, time management strategies, overcoming test anxiety, and stress management.
Assistant Director
Veteran's Upward Bound, Pulaski Technical College
01.2015 - 01.2016
- Served as the Assistant Director of the TRIO Veteran's Upward Bound Program
- Managed a team of VUB staff, including teachers, coordinators, and tutors
- Oversaw the daily operations of the VUB program, ensuring the successful implementation of career and academic exploration curriculum
- Monitored the progress of both students and staff within the program
- Maintained diligent oversight of federal program funds to ensure compliance and effective resource allocation.
College and Career Seminar Instructor
Pulaski Technical College
01.2012 - 01.2016
- Taught courses to help develop students' academic success at the college level through a comprehensive curriculum focused on the first-year experience
- Conducted strengths assessments and MBTI evaluations for students to identify and harness their strengths relevant to career fields and exploration
- Established and maintained regular office hours, ensuring timely and consistent communication with students throughout the course duration
- Took responsibility for managing and ensuring the timely completion of administrative tasks such as grading, student drops, and other essential duties.
Community Manager
American Cancer Society
01.2013 - 01.2015
- Accountable for the oversight of a yearly portfolio exceeding $200,000, focusing on retaining major gifts, staff, volunteers, and constituents across a seven-county region
- Conducted comprehensive field training by instructing various course topics to designated areas
- Effectively managed committees for each community, including the recruitment of volunteers and staff, and ensuring the retention of current members
- Orchestrated the planning and execution of year-round events within assigned territories
- Successfully secured major gifts and consistently ensured year-over-year growth in both portfolio and monetary resources for the seven-county area.
Student Services Representative
Pulaski Technical College
01.2012 - 01.2014
- Acted as the initial point of contact for all students, serving as the university's representative for both prospective and established students
- Delivered precise and timely information to prospective students, guiding them through the admissions process and addressing inquiries related to records, financial aid, counseling, testing, accommodations, and advising
- Referred students to relevant campus resources when necessary, ensuring they had access to appropriate assistance
- Assisted disability services in the administration and proctoring of tests
- Offered interim advising support as required during peak registration periods.
Education
Master of Science - College Student Personnel
Arkansas Tech University
Russellville, AR08.2012
Bachelor of Arts - English
Arkansas Tech University
08.2010
Skills
- Student-Obsessed Strategy
- Responsibility & Urgency
- Forecasting & KPI Management
- Relationship Building
- Project Management
- Leadership Development
- Student Success
- Problem Solving & Analysis
- Coaching Students and Staff
- Curriculum Design
- Microsoft Office Suite
- Salesforce
Websites
Certification
PROSCI Powered by WGU Emerging Leader
References
- Katrina Walter, Manager, Program Mentoring Faculty, 530.227.5592, katrina.walter@wgu.edu
- Brett Bringhurst, Manager, Program Mentoring Faculty, 385-428-2873, brett.bringhurst@wgu.edu
- Jason Steege, Manager, Program Mentoring Faculty, 385.428.8349, jason.steege@wgu.edu
Timeline
Senior Program Mentor – College of Business
Western Governors University
01.2019 - Current
Student Success Instructor
Western Governors University
01.2016 - 01.2019
Assistant Director
Veteran's Upward Bound, Pulaski Technical College
01.2015 - 01.2016
Community Manager
American Cancer Society
01.2013 - 01.2015
College and Career Seminar Instructor
Pulaski Technical College
01.2012 - 01.2016
Student Services Representative
Pulaski Technical College
01.2012 - 01.2014
Master of Science - College Student Personnel
Arkansas Tech University
Bachelor of Arts - English
Arkansas Tech University