Ashley Gibson
Sebastian,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Pawprints Of Vero Beach
08.2023 - 11.2023
- Answer phones, scheduled new daycare and boarding appointments.
- Keep up-to-date progress and behavioral notes.
- Use proper dog handling techniques including use of kennel leads to transfer dogs.
- Plan how dogs will be put in enclosures for meals in accordance to procedure.
- Maintenance and cleaning of the playrooms and holding cages as well as other areas of the facility as assigned.
Server
First Watch
02.2023 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Shift Leader/Server Trainer/Server
Sickies Garage
11.2021 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Patient Service Representative
Magna Physical Therapy And Sports Medicine Center
05.2021 - 10.2021
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
Account Administrator
Galt Insurance Group
10.2019 - 02.2021
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Trained newly hired customer service representatives.
Patient Service Representative
Nch Healthcare System
01.2019 - 10.2019
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Sales Associate/Store Training Mentor
Lidl US
05.2017 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Promoted from part-time to full-time within 3 months of US launch in June.
- Training mentor for new store associates.
Education
Certification - Medical Office Assistance
Genesee Community College
Batavia, NY05.2011
Skills
- Paperwork Processing
- Data Collection
- Appointment Scheduling
- Scheduling
- Customer Service
Timeline
Customer Service Representative
Pawprints Of Vero Beach
08.2023 - 11.2023
Server
First Watch
02.2023 - 07.2023
Shift Leader/Server Trainer/Server
Sickies Garage
11.2021 - 02.2023
Patient Service Representative
Magna Physical Therapy And Sports Medicine Center
05.2021 - 10.2021
Account Administrator
Galt Insurance Group
10.2019 - 02.2021
Patient Service Representative
Nch Healthcare System
01.2019 - 10.2019
Sales Associate/Store Training Mentor
Lidl US
05.2017 - 11.2018
Certification - Medical Office Assistance
Genesee Community College
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