Ashley Gilpin
Atlanta,US
Summary
Hospitality-driven professional known for creating exceptional guest experiences through strong relationship-building, attention to detail, and proactive problem-solving. Brings a warm, approachable presence while maintaining high operational standards in fast-paced environments. Skilled at anticipating guest needs, resolving concerns with professionalism, and enhancing overall service quality. Passionate about elevating brand reputation, improving team collaboration, and delivering memorable, personalized experiences that drive guest satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
FRONT OFFICE SUPERVISOR
Omni Hotels and Resorts
Atlanta, US
02.2025 - Current
- Managed daily operations, addressing guest inquiries and resolving issues promptly.
- Trained and mentored new front desk staff on hotel policies and procedures.
- Implemented efficient workflows to enhance team performance and guest satisfaction.
- Coordinated with other departments to ensure smooth operations.
- Maintained accurate records of all guests' bookings and payments.
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
Uber Partner
Uber
Atlanta, GA
07.2024 - Current
- Coordinated driver schedules to optimize ride availability and reduce wait times.
- Assisted partners with onboarding processes to ensure compliance and system familiarity.
- Managed partner communication through app notifications and direct outreach strategies.
Lyft Partner
Lyft
Atlanta, GA
07.2024 - Current
- Navigated routes efficiently to ensure timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and functionality through regular inspections and servicing.
- Communicated effectively with passengers, addressing inquiries and providing assistance.
FRONT DESK SUPERVISOR
Apsilon Hotels
Atlanta, US
02.2021 - 01.2024
- Assist and guide the front office staff through their daily duties and responsibilities.
- Train Front Office staff as designated and outlined in the Front Office Training Procedures.
- Required to be knowledgeable, understanding, and adhere to Company Core Values and Mission Statement. Lead by example.
- Managed guest check-in and check-out processes, ensuring seamless hotel experience.
- Handled online and phone reservations with precision, contributing to increased customer satisfaction.
- Resolved guest complaints and emergencies promptly.
- Maintained accurate financial records and ledgers, ensuring transparency and accountability.
- Conducted thorough investigations for out-of-balance accounts, enhancing financial accuracy.
- Enhanced guest satisfaction by streamlining check-in processes, reducing wait times by 20%.
BILLING CONSULTANT
Spectrum
Atlanta, US
11.2019 - 02.2021
- Spearheaded customer problem resolution, enhancing client satisfaction.
- Implemented personalized service approach, boosting customer engagement.
- Championed upselling of products, increasing sales by 20%.
- Conducted in-depth research for information provision, improving service quality.
CASHIER THEN PROMOTED TO MANAGER
Church's Chicken
Conyers, US
10.2016 - 11.2019
- Strategically supervised shifts and managed operational costs, resulting in minimized waste and optimized resources.
- Implemented innovative policies and protocols, ensuring smooth and efficient future restaurant operations.
- Successfully trained staff on customer service best practices, boosting overall customer satisfaction.
- Proactively addressed customer complaints, demonstrating strong problem-solving skills and commitment to service excellence.
- Generated detailed revenue and expense reports, providing valuable insights for strategic decision-making.
- Provided exceptional customer service, efficiently processing and accurately recording orders in the restaurant database.
- Managed cash transactions with precision, ensuring accurate change return to customers.
- Contributed to an increase in repeat customers through friendly and efficient service.
Skills
- Leadership
- Microsoft Office
- Financial records management
- Attention to detail
- Investigative skills
- Negotiation
- Critical thinking
- Emotional intelligence
- Time Management
- Delegation
- Verbal and written communication
- Project Management
- Team Building
- Conflict Resolution
Timeline
FRONT OFFICE SUPERVISOR
Omni Hotels and Resorts
02.2025 - Current
Uber Partner
Uber
07.2024 - Current
Lyft Partner
Lyft
07.2024 - Current
FRONT DESK SUPERVISOR
Apsilon Hotels
02.2021 - 01.2024
BILLING CONSULTANT
Spectrum
11.2019 - 02.2021
CASHIER THEN PROMOTED TO MANAGER
Church's Chicken
10.2016 - 11.2019