Nazirah Mahmud
Atlanta,GA
Summary
Professional with strong organizational skills, adept at managing front office operations and ensuring smooth workflow. Known for reliability, adaptability, and effective communication. Skilled in customer service, administrative support, and office management software. Collaborative team player focused on achieving tangible results and enhancing office efficiency.
Overview
6
6
years of professional experience
Work History
Front Office Assistant
Northside Hospital Atlanta
Atlanta, GA
02.2025 - Current
- Answers and manages incoming and outgoing calls while recording accurate messages for distribution to office staff
- Maintains a professional and welcoming environment for patients, contributing to an overall positive experience
- Responds to inquiries from callers seeking information
- Handles patient checkouts and coordinates the scheduling of follow-up appointments
- Manages patient referrals, ensuring accurate documentation and timely processing
Patient Services Coordinator
Emory Healthcare
Dunwoody, GA
10.2022 - 02.2025
- Greeted and assisted patients with check-in procedures
- Maintained accurate patient records by diligently updating information in the electronic health record system
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns
- Provided excellent customer service to patients and medical staff
- Assisted in improving overall clinic efficiency by managing patient flow during peak hours and high-volume situations
Sales Associate
Marshalls
Brookhaven, GA
05.2019 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy
Education
High School Diploma -
Chamblee High School
Chamblee05-2019
Skills
- Problem-solving
- Critical thinking
- Leadership
- Communication
- Time management
- Multitasking and organization
- Customer service
- Scheduling appointments
- Attention to Detail
- Cash handling
- Microsoft Office
- Data entry
Timeline
Front Office Assistant
Northside Hospital Atlanta
02.2025 - Current
Patient Services Coordinator
Emory Healthcare
10.2022 - 02.2025
Sales Associate
Marshalls
05.2019 - 10.2022
High School Diploma -
Chamblee High School