Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Gomez

Lakewood,CA

Summary

Motivated Customer Service Representative with over 9 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals.

Overview

12
12
years of professional experience

Work History

Barista

Starbucks
Pomona, CA
09.2013 - 07.2016
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.

Barista Trainer

Starbucks
Palm Springs, United States
07.2016 - 08.2017
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Handled cash and processed payments accurately to avoid errors.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Taught proper procedures and strategies for success to new employees.

Kennel Attendant

VCA Desert Animal Hospital
Palm Springs, CA
07.2017 - 09.2021
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Kept animals clean and free of contaminants to promote optimal health.

Veterinary Assistant

VCA Desert Animal Hospital
Palm Springs, CA
08.2017 - 09.2021
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Administered medications to animals in treatment and documented changes in condition.
  • Recorded symptoms and documented medical observations to inform treatment decisions.

Education

GED -

Citrus College
Glendora, CA

Esthetician License - Esthetics

Milan Institute - Palm Desert
Palm Desert, CA

Skills

  • Coffee and Tea Preparation
  • Espresso Machine Operation and Maintenance
  • Stocking Supplies and Retail Products
  • Hospitality and Professionalism
  • Menu Memorization
  • Team Instructions
  • Leading Employees
  • Upselling

Timeline

Veterinary Assistant

VCA Desert Animal Hospital
08.2017 - 09.2021

Kennel Attendant

VCA Desert Animal Hospital
07.2017 - 09.2021

Barista Trainer

Starbucks
07.2016 - 08.2017

Barista

Starbucks
09.2013 - 07.2016

GED -

Citrus College

Esthetician License - Esthetics

Milan Institute - Palm Desert

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Ashley Gomez