Ashley Gomez
Baton Rouge,LA
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Discovery
Managua, Nicaragua
06.2018 - 10.2022
- Provided accurate, valid, and complete information to customers.
- Processed orders accurately and efficiently according to established procedures.
- Answered customer inquiries over the phone and via email.
- Gathered customer feedback to suggest improvements for products and services.
Sales Agent
Focus
Managua, Nicaragua
02/25/23 - 03/25/24
- Attended meetings with current and prospective customers to discuss their business needs.
- Identified opportunities for cross-selling additional products and services.
- Resolved customer complaints promptly and effectively.
Education
Nursing Assistance
Bluefields Indian & Caribbean University BICU
Bluefields, Nicaragua11-2011
High School Diploma -
Instituto Nacional Alva Hooker
Corn Island, Nicaragua12-2007
Skills
- Data Entry
- Email correspondence
- Customer Service
- Appointment Scheduling
- Payment Processing
- Database Research
Timeline
Customer Care Representative
Discovery
06.2018 - 10.2022
Sales Agent
Focus
02/25/23 - 03/25/24
Nursing Assistance
Bluefields Indian & Caribbean University BICU
High School Diploma -
Instituto Nacional Alva Hooker