ASHLEY GOMEZ
Naperville,IL
Summary
Dynamic & excelling in financial reporting and customer satisfaction. Adept at data processing and time management, I have consistently delivered accurate financial summaries while enhancing guest experiences. Committed to achieving excellence through collaboration and effective multitasking.
Overview
7
7
years of professional experience
Work History
Night Auditor
The Hiatus Curio Collection by Hilton
Clearwater, Florida
03.2025 - 05.2026
- Performed daily audits of hotel activities such as room occupancy, revenue postings, and housekeeping status reports.
- Summarized cash, check, and credit card activities to provide insights into the hotel's financial performance.
- Prepared detailed financial reports for management review at the end of each month.
- Prepared financial reports, such as balance sheets, income statements, and bank reconciliations.
- Reconciled credit card and corporate accounts to ensure accuracy and integrity of financial records.
- Compiled budget data and documents to inform financial planning based on estimated revenues and expenses.
- Transferred details from separate journals to general ledgers or data processing sheets.
- Processed payroll for employees in a timely manner.
- Demonstrated strong customer service skills by addressing inquiries and resolving complaints effectively. with the ability to handle guest inquiries and complaints tactfully.
- Researched discrepancies in account balances or other financial data
Accounting Clerk
RJW
Woodridge, Illinois
09.2021 - 02.2023
- Prepared financial reports, including balance sheets, income statements, and bank reconciliations, and researched discrepancies in account balances to maintain financial integrity.
- Reconciled credit cards and other corporate accounts. Prepared detailed financial reports for management review at the end of each month.
- Recorded financial data from multiple journals into general ledgers for accurate reporting.
- Compiled budget data and documents from estimated revenues and expenses to enhance financial planning and decision-making.
- Conducted daily audits of hotel activities, including room occupancy and revenue postings, verifying accuracy and compliance.
- Managed personal financial records, including tracking income and expenses, for clients. Processed payroll for employees in a timely manner.
- Provided exceptional customer service to guests by addressing inquiries and resolving complaints effectively.
Call Center Customer Service Representative
Santanna Energy Services
Bolingbrook, Illinois
01.2019 - 09.2021
- Delivered exceptional customer service by resolving inquiries and complaints, resulting in improved customer satisfaction.
- Responded promptly to customer inquiries via telephone and email, fostering a positive and courteous experience for customers.
- Applied knowledge of products and services to provide customized solutions, effectively addressing customers' needs.
- Recorded and analyzed customer interactions and complaints to identify trends and improve service quality.
Education
High School Diploma -
Bolingbrook High School
BolingbrookSkills
- Data processing
- Time management
- Multitasking and organization
- Financial reporting
- Payroll administration
- Account reconciliation
- Customer satisfaction
- Team collaboration
Languages
Spanish, Advanced
Timeline
Night Auditor
The Hiatus Curio Collection by Hilton
03.2025 - 05.2026
Accounting Clerk
RJW
09.2021 - 02.2023
Call Center Customer Service Representative
Santanna Energy Services
01.2019 - 09.2021
High School Diploma -
Bolingbrook High School