Ashley Gomez
Homestead,FL
Summary
Versatile Customer Service Professional experienced in retail, sales, hospitality, and front-desk operations. Built strong customer relationships and ensured accurate transaction processing while maintaining organized environments and supporting inventory management. Managed administrative tasks effectively, fostering welcoming atmospheres and delivering attentive care to animals.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Shift Manager
Pet Supermarket
Miami, FL
01.2025 - Current
- Delivered friendly, knowledgeable customer service to enhance customer experience and assist with product selection.
- Operate POS systems and process customer transactions accurately.
- Maintained merchandise displays and restocked products to ensure organized inventory and an appealing shopping environment.
- Supported cleanliness and safety standards to promote a welcoming and organized store environment.
- Cared for animals by following store procedures to ensure their well-being.
Overnight Front Desk
24 Hour Fitness
Homestead, FL
07.2023 - 06.2024
- Provided exceptional customer service to members and guests, addressing front-desk needs promptly.
- Oversaw front-desk operations during overnight shifts, ensuring seamless service and security.
- Supported daily administrative and customer-service operations.
- Facilitated daily administrative tasks and customer interactions, enhancing overall guest experience.
Barista
Starbucks
08.2022 - 07.2023
- Delivered exceptional customer service in a fast-paced environment, ensuring a positive experience.
- Provided customer-focused service in a fast-paced environment.
- Executed transactions while keeping workspace clean and organized to enhance operational flow.
- Coordinated with team members to streamline store operations and improve service delivery.
Retail / Host / To-Go
Cracker Barrel
Florida City, FL
03.2022 - 08.2022
- Assisted customers with product selection and service inquiries in retail and restaurant settings.
- Managed hosting operations, ensuring smooth guest experiences and prompt seating.
- Prepared and organized to-go orders, ensuring accuracy and timely service.
- Provided support to customers in retail and restaurant settings by answering questions and offering product recommendations.
Sales Associate
Kohl's
Homestead, FL
09.2021 - 02.2022
- Delivered cashier and customer service support, ensuring positive customer experiences.
- Executed price changes and managed Amazon-related services to maintain accurate inventory.
- Assisted with online orders, freight, and merchandise organization.
- Addressed customer inquiries and facilitated daily store operations for smooth workflow.
Price Coordinator / Customer Service
Lowe's Home Improvement
Homestead, FL
11.2020 - 09.2021
- Addressed customer inquiries and facilitated transactions to ensure service needs were met.
- Delivered efficient cashier and customer-service support to enhance customer satisfaction.
- Advanced to the Price Coordinator role due to consistent performance.
- Advanced to Price Coordinator role due to consistent performance.
Customer Service Associate
Five Below
Homestead, FL
11.2019 - 11.2020
- Delivered customer service while efficiently operating cash register, ensuring smooth transactions.
- Supported freight handling, stocking, and merchandise organization to enhance store presentation.
- Maintained cleanliness of sales floor by regularly tidying and organizing merchandise. and organized, contributing to a positive shopping experience.
Education
High School Diploma -
Skills
- Customer Service
- Customer Relationship Management
- Customer Communication
- Customer Assistance
- Customer Interaction
- Customer Feedback
- Customer Outreach
- Relationship Building
- Client Retention
- Consultative Selling
- Inside Sales
- Technical Sales
- Sales Strategy
- Sales Promotion
- Operational Coordination
- Appointment Scheduling
- Transaction Management
- Cash handling
- Record Keeping
- Inventory Control
- Stock Management
- Product Handling
- Product Presentation
- Store Signage
- Creative Displays
- Time Management
- Attention to Detail
- Team Collaboration
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
- Visual Studio
- Phone Etiquette
- Financial Accuracy
- Pet Care
- Guest Services
- Financial Accuracy
Languages
English, Spanish (Bilingual)
Interests
Drawing, Digital Art, Design, Web Development
Certification
Microsoft Office Specialist (MOS) - Microsoft Corporation
Timeline
Shift Manager
Pet Supermarket
01.2025 - Current
Overnight Front Desk
24 Hour Fitness
07.2023 - 06.2024
Barista
Starbucks
08.2022 - 07.2023
Retail / Host / To-Go
Cracker Barrel
03.2022 - 08.2022
Sales Associate
Kohl's
09.2021 - 02.2022
Price Coordinator / Customer Service
Lowe's Home Improvement
11.2020 - 09.2021
Customer Service Associate
Five Below
11.2019 - 11.2020