Ashley Gonzales
Riverside
Summary
Dynamic professional with extensive experience at EmployBridge, excelling in talent acquisition and customer service. Proven track record in full-cycle recruiting and candidate sourcing, complemented by strong interpersonal skills. Adept at managing client relationships and enhancing guest experiences, leveraging expertise in Microsoft Office and public speaking to drive results.
Overview
16
16
years of professional experience
Work History
Search Consultant (Direct Hire)
EmployBridge
San Antonio
06.2023 - 12.2024
- Source, Recruit and Interview Candidates:
- Develop and implement recruiting plan to source top talent in market
- Screen and interview candidates for direct-hire placement at client operations
- Conduct thorough reference checks on all candidates
- Manage consistent flow of candidates to ensure minimum production standards
Staff Performance Manager
EmployBridge
San Antonio
01.2022 - 06.2023
- Responsible for meeting hiring goals by filling open positions with talented and qualified candidates.
- Responsible for the full life cycle of the recruiting process. This entails sourcing and screening candidates, coordinating the interview process, and facilitating offers and employment negotiations, all while ensuring candidates have a pleasant experience.
- Very detail oriented and have excellent interpersonal skills.
Customer service, front desk, tour guide, admin assistant
Toyota/Employbridge
San Antonio
01.2017 - 01.2022
- Customer service
- Taking all incoming calls for the plant.
- Creating excel spreadsheets
- Creating word documents
- Tours of the manufacturing plant
- Face to face Interaction with each guest
- Public speaking
- Safety trainings
Guest Service Associate
Hilton Palacio del rio
San Antonio
12.2013 - 01.2017
- Checking guest in/out in a timely and professional manner (485 guest rooms)
- Ensuring proper credit is received
- Handling special requests when needed
- Interact with guest and/or hotel staff in a professional manner
- Assisting other departments.
- Communicate pertinent information to the Front Office Mgr. Supervisors and other department Mangers when needed.
- Follow department procedures on check posting, charges, cashing checks and refunds.
- Answer all incoming reservation calls. Etc.
- Computer skills
- Typing skills
- Customer service
- Hospitality knowledge
- PBX system, etc.
Sales Associate/Cashier/Customer Service
Macys
San Antonio
08.2008 - 09.2013
- Customer service
- Cash handling
- Audits
- Inventory
- Orders etc.
Education
High school or equivalent -
Brackenridge High School
San Antonio, TX06.2008
Skills
- Guest services management
- Microsoft Excel and Office
- Public speaking skills
- Customer service excellence
- Talent acquisition strategies
- Training and development
- HR sourcing techniques
- Receptionist duties
- Typing proficiency
- Office administration tasks
- Inventory management
- Recruiting processes
- Cash handling expertise
- Full-cycle recruiting methods
- Candidate sourcing techniques
- Interview coordination skills
- Employee onboarding processes
- Conflict resolution abilities
- Team collaboration skills
- Client relationship management
- CRM integration expertise
Accomplishments
Learned outstanding customer service skills
Timeline
Search Consultant (Direct Hire)
EmployBridge
06.2023 - 12.2024
Staff Performance Manager
EmployBridge
01.2022 - 06.2023
Customer service, front desk, tour guide, admin assistant
Toyota/Employbridge
01.2017 - 01.2022
Guest Service Associate
Hilton Palacio del rio
12.2013 - 01.2017
Sales Associate/Cashier/Customer Service
Macys
08.2008 - 09.2013
High school or equivalent -
Brackenridge High School