Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ashley Gonzalez

Ashley Gonzalez

Indio,CA

Summary

Professional with strong background in beverage service, offering expertise in customer engagement and efficient order management. Known for collaborative approach, adaptability, and ensuring high-quality service under varying demands. Skilled in multitasking, maintaining cleanliness, and providing welcoming environment. Reliable team player focused on delivering exceptional guest experiences. Dedicated to continuously learning new skills and best practices to stay up to date with industry trends.

Overview

5
5
years of professional experience
2
2
Certificate

Work History

Beverage Server & Bartender

Fantasy Springs Casino
07.2023 - Current
  • Utilize active listening skills to understand customer preferences and ensure satisfaction.
  • Manage customer complaints with professionalism, resolving issues quickly.
  • Operated point-of-sale (POS) systems accurately and efficiently to process cash and credit transactions.
  • Bartend high customer volumes during concerts & Rockyard weekends.
  • Prepare and serve a variety of cocktails, beers, wines, and non-alcoholic beverages efficiently in a fast-paced environment.
  • Prepare and served drinks, appetizers and meals to guests in Lit lounge.
  • Work closely with bartenders, barbacks, and kitchen staff to ensure timely service and quality presentation.

RECREATION ATTENDANT

Marriott Vacations Worldwide
06.2022 - 06.2023
  • Collaborated with colleagues to develop and execute new ideas for programming and events through promotional materials such as brochures or flyers.
  • Created a welcoming atmosphere through friendly interactions with guests during their visit.
  • Managed bookings, reservations, payments, and scheduling of facilities and activities while maintaining records of attendance numbers, revenue generated from admissions and fees collected.
  • Tracked inventory levels of recreation materials and ordered necessary replacements and maintained cleanliness of facility.
  • Prepared reports related to operational costs, event participation numbers.
  • Responded promptly to complaints or requests from customers in a professional manner.

DELI FRESH FOODS ASSOCIATE

Walmart
03.2021 - 05.2022
  • Communicated well with other team members to ensure smooth operations within the store.
  • Demonstrated strong organizational skills and time management while multitasking various tasks simultaneously.
  • Adhered to all safety protocols during operation of machinery and equipment performing routine maintenance checks on kitchen equipment such as fryers, ovens, slicers.
  • Maintained a clean, organized work area to ensure food safety standards were met, following proper sanitation procedures when handling food items and equipment.
  • Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner utilizing interpersonal skills.
  • Stocked shelves with products according to company guidelines monitoring expiration dates and rotating stock as needed.

FAST FOOD CREW TRAINER

McDonald's
07.2020 - 04.2021
  • Demonstrated strong leadership abilities while managing a diverse team of individuals.
  • Implemented a comprehensive training program for new employees to ensure they had the skills necessary to be successful in their roles providing coaching and feedback on performance improvement opportunities.
  • Promoted positive customer relations by responding promptly to inquiries or requests from customers.
  • Ensured adherence to established quality control standards through frequent inspections of food preparation processes.
  • Encouraged open dialogue amongst team members to foster collaboration and increased productivity levels.
  • Collaborated closely with managers to develop creative solutions for addressing customer complaints or issues.

Education

High School Diploma -

Indio High School
Indio, CA
05.2020

Skills

  • Excellent customer service
  • Strong communication skills
  • Patience and empathy
  • Efficient multitasking
  • Upselling strategies
  • Hospitality and accommodation
  • Time management
  • Detail-oriented

Certification

  • RBS Certification
  • Food Handlers Card

Timeline

Beverage Server & Bartender

Fantasy Springs Casino
07.2023 - Current

RECREATION ATTENDANT

Marriott Vacations Worldwide
06.2022 - 06.2023

DELI FRESH FOODS ASSOCIATE

Walmart
03.2021 - 05.2022

FAST FOOD CREW TRAINER

McDonald's
07.2020 - 04.2021

High School Diploma -

Indio High School

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