Mikayla Coston
Oneida
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Beverage Server/ Bartender
Turning Stone Casino
12.2024 - Current
- Fulfill guest's orders in a timely manner
- Provided exceptional customer service in fast-paced casino environment.
- Managed beverage orders efficiently, ensuring timely delivery to patrons.
- Maintained cleanliness and organization of beverage stations and service areas.
- Trained new staff on beverage offerings and customer interaction best practices.
- Assisted in special event setups, ensuring seamless beverage service during high-volume periods.
- Streamlined drink preparation processes by prepping garnishes and glassware ahead of busy shifts for better efficiency.
- Successfully upsold premium beverage options, increasing overall sales revenues.
- Collaborated with bartenders and kitchen staff for seamless service during peak hours.
- Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
- Prepared hot coffee and tea according to customer requests.
- Supported event coordination efforts by setting up banquet spaces according to specific client needs and preferences.
- Process all payments through POS systems
- Seat guest efficiently and manage reservations
- Provide service skills such as communication, adaptability, and problem solving
Call Representative
Bank of America
02.2024 - 12.2024
- Delivered exceptional customer service to clients via phone communication.
- Providing clarity and important information about clients' accounts
- Managed the filing of fraud and dispute claims to protect organizational integrity and mitigate financial loss.
- Documenting any complaint or grievance on the bank
- Utilized various Microsoft applications to enhance productivity and streamline task completion.
- Delivered timely solutions to clients, effectively resolving issues and enhancing satisfaction.
- Coordinated the ordering process for vital client documents and physical cards, ensuring timely delivery.
- Advised clients on diverse bank offerings to ensure optimal account choices aligned with personal financial goals.
- Managed high-volume inbound calls, resolving customer inquiries efficiently.
- Assisted customers in troubleshooting account issues and processing transactions.
- Answered inbound customer service calls to assist with questions, concerns or problems.
Team Member
Bath and Body Works
08.2023 - 03.2024
- Approaching all customers on the sales floor to ensure excellent customer service to all.
- Assisted customers with product selection, ensuring positive shopping experiences.
- Managing cash and credit transactions while balancing registers to ensure an accurate count.
- Maintained store presentation standards by organizing merchandise and displays effectively.
- Stocking and replenishing shelves in a timely manner.
- Setting new floor sets to accommodate new products.
- Upselling and recommending products for guests.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Provided training and support to new team members, fostering a cohesive work environment.
- Managed inventory levels by restocking shelves and conducting regular counts to minimize shortages.
Cashier/Stocker
Price Chopper
03.2020 - 04.2022
- Addressing customers' needs while quickly moving them throughout the checkout process.
- Processed customer transactions efficiently using point-of-sale systems.
- Passionate about serving others and eager to take on new responsibilities in leadership roles.
- Managing cash, credit, and check transactions while balancing registers to ensure an accurate count.
- Stocking and replenishing shelves in a timely manner.
- Handled customer inquiries and resolved issues with professionalism and care.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented best practices for maintaining a clean and organized checkout area.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
Eyelash Extension Certification -
New York Lash and Brow CO
Sherill, NY10.2023
High School Diploma - undefined
Oneida Senior High School
Oneida, NY08.2021
Skills
- Excellent customer service
- Strong communication skills
- Reliability and punctuality
- Money handling
- Cleanliness and sanitation
- Team player mentality
- Patience and empathy
- Efficient multitasking
- Food service
- Responsible alcohol service
- Memory retention
- Professional appearance
- Salesmanship
Timeline
Beverage Server/ Bartender
Turning Stone Casino
12.2024 - Current
Call Representative
Bank of America
02.2024 - 12.2024
Team Member
Bath and Body Works
08.2023 - 03.2024
Cashier/Stocker
Price Chopper
03.2020 - 04.2022
High School Diploma - undefined
Oneida Senior High School
Eyelash Extension Certification -
New York Lash and Brow CO