Ashley Gonzalez

• Coordinated Daily Clinic Operations: Managed the complete front desk workflow, including opening the clinic, efficiently answering a high volume of calls, expertly scheduling patient appointments, and managing voicemails to ensure seamless patient flow and operational efficiency.• HIPAA Compliance & Records Management: Served as the HIPAA Coordinator, safeguarding patient privacy. Maintained detailed and accurate electronic health records (EHR), documenting treatment plans, progress, and communication to ensure continuity of care and regulatory compliance.• Insurance & Financial Administration: Utilized comprehensive knowledge of insurance processes to verify patient eligibility and coverage, process patient payments, and accurately post all financial transactions. Patient Therapy Assistance: Provided direct patient care by administering prescribed therapies, including positioning patients on lumbar and cervical decompression tables and applying red-light laser and heat light therapies. Instructed patients on therapeutic physical exercises post-adjustment to support recovery and treatment plans.
• Prepared treatment rooms by organizing supplies and ensuring cleanliness for patient visits.
• Processed patient intake forms and collected necessary information for smooth operations.
• Maintained inventory of office supplies, ensuring availability for daily administrative needs.
• Reviewed outstanding balances due from patients monthly, contacted those who had past due balances for payment arrangements.

• Greeted customers as they entered the restaurant, presented menus, created a personal dining experience, answered questions, and offered information on menu items such as beverage choices and happy hour specials. Answered to-go orders over the phone while booking dinner reservations. Managed seating charts for servers and monitored restaurant activity to determine seating and dining flow.Conducted opening and closing duties, as needed. Walked through dining room during dining service to ensure guest satisfaction and advised servers and bussing staff of specific service needs. Communicated with kitchen staff, and customers to ensure dining details were handled properly and guest concerns were promptly addressed.
• Assisted in training new employees on hospitality standards and procedures.
• Assisted bartenders when needed during peak hours or when short-staffed.
• Monitored employee performance, identified areas of improvement, and provided feedback.
• Developed weekly specials and promotional items to increase sales revenue.

Optimized table utilization and floor seating charts to balance server workloads and increase guest throughput. Managed inventory and restocked essential supplies to ensure seamless front-of-house operations. Facilitated rapid turnover by coordinating prompt clearing and resetting of dining areas. Resolved guest inquiries with professionalism to ensure a premium dining experience.

• Assisted guests with check-in and check-out processes.
• Managed reservations and coordinated room assignments.
• Handled complaints professionally with an aim to resolve issues quickly.
• Welcomed customers to property and offered immediate assistance with needs.
• Handled alcohol service for guests over age of 21.
• Provided directions, recommended activities, and made dining reservations for guests.

• Orchestrated guest seating and floor flow to maximize covers and minimize wait times during peak hours. • Delivered personalized dining recommendations, leveraging deep product knowledge to upsell menu items and daily specials. • Managed high-volume reservations and guest lists using OpenTable, ensuring 100% accuracy in booking and seating.• Streamlined takeout operations by efficiently coordinating telephone and online orders for prompt dispatch.
• Coordinated reservations and maintained an organized waiting list.
• Collaborated with kitchen staff to ensure timely food delivery.
• Maintained cleanliness and orderliness of the dining area consistently.
• Provided exceptional customer service to enhance guest dining experiences.
• Created an enjoyable atmosphere by engaging in friendly conversation with guests.
• Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
• Monitored dining area to assess server capacity and estimate wait times.
• Handled cash payments and reconciled daily transactions accurately.

• Main responsibilities included but were not limited to: Greeting visitors and checking membership.Courteously answered questions in person and by phone to provide information about facilities and equipment. Ensured equipment was maintained for proper function and hygiene and met visitors' expectations. Performed janitorial duties as needed. Participated in special events involving the Naval Air Station (NAS) military and family community.
• Assisted members with proper use of gym equipment and safety protocols.
• Conducted regular inspections to ensure equipment functionality and safety compliance.
• Managed check-in processes for members, verifying memberships and updating records.
• Organized fitness classes and scheduled personal training sessions for clients.
• Conducted tours of the facility for prospective members.
• Provided first aid assistance when necessary.
• Organized events such as health fairs and exercise challenges for members.
• Provided information about classes and other services available at the fitness center.
• Enforced rules related to proper dress code, guest policies, and noise level expectations within the facility.
• Performed administrative tasks such as filing paperwork, updating records, and preparing reports.
• Answered phone calls from current and potential customers regarding their questions or concerns about the fitness center's offerings.
• Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.