Ashley Gonzalez Reyes
Chapel Hill,NC
Summary
Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in customer service role. Fast learning, able to adapt to change and step up to challenges quickly. Attention to detail by providing compassionate and patient centered care.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Cashier
Lowes Home Improvment
Chapel Hill, NC
03.2024 - 01.2025
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Certified Nursing Assistant - Nursing
Alamance Community College
Graham, NC12-2024
Skills
- Customer service
- Reliability and punctuality
- Patience and composure
- Active listening
- Complaint Resolution
- Compassion and Empathy
Certification
- Healthcare, Certified Nursing Assistant as of April 2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Cashier
Lowes Home Improvment
03.2024 - 01.2025
Certified Nursing Assistant - Nursing
Alamance Community College