Ashley Goodlett

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
• Assisted in troubleshooting technical issues related to Salesforce platform, providing prompt resolution to minimize downtime.

• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined the root cause of problems to resolve product or service complaints
• Tracked customer service cases and updated service software with customer information.

• Exceeded goals through effective task prioritization and great work ethic.

• Maintained energy and enthusiasm in fast-paced environment.

• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

• Communicated customer complaints, requests and feedback to company management for swift resolution.

• Directly interacted with customers to deliver mail, packages and ordered goods.

• Partnered with management to coach, discipline and manage employees.
• Assistant supervisor (204b)

• Maintained professional, organized and safe environment for employees and patrons.
• Developed and maintained relationships with customers and suppliers through account development.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Cross-trained existing employees to maximize team agility and performance.

• Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Used a consultative sales approach to understand customer needs and recommend relevant offerings.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
• Created and maintained a detailed database to develop promotional sales.

• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
• Oversaw daily monitoring and patrolled buildings, grounds and work sites.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Responded quickly to emergency situations to assess and deflect issues.

• Answered questions about store policies and addressed customer concerns.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

• Restocked and organized merchandise in front lanes.

• Helped customers complete purchases, locate items and join reward programs.

• Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.

• Counseled individuals and small groups of children, focusing on personal, social, and emotional growth and development.
• Built productive, lasting connections with individual students.
• Led new staff in guidance activities in classrooms and small group settings.
• Coordinated after-school activities contributing to individual student growth and development.