JACQUELINE TERRAZAS
Lansing
Summary
I am a driven professional with 15 years of providing customer service in English and Spanish. I have proven ability to quickly identify customer needs and develop solutions. I am aiming to leverage my excellent interpersonal and communication stills to successfully fill the bilingual claims specialist position on your team
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
10
10
years of professional experience
Work History
Case Manager
Calumet Area Industrial Commission
10.2023 - Current
- Manage a caseload of 60 clients, providing individualized support and guidance in career development within the manufacturing sector.
- Conduct assessments to identify barriers to employment and connect clients with appropriate training, education, and job placement services.
- Collaborate with local businesses, training providers, and government agencies to facilitate employment opportunities and skill-building programs.
- Maintain accurate and confidential case records, ensuring compliance with organizational and funding guidelines.
- Monitor client progress and provide ongoing support to ensure job retention and career advancement.
Bilingual Teacher Assistant
Nathan Hale Elementary
01.2015 - 10.2023
- Facilitated cultural awareness activities that encouraged positive interactions between ELL and other students
- Provided translation services for Spanish speaking families to ensure effective communication with school staff
- Developed strategies to help English language learners better understand classroom instruction and concepts
- Adhered to IEP behavioral guidelines, offering support to emotionally challenged students due to language barriers
- Assisted ELL in developing their English language skills by providing tutoring and guidance on proper grammar usage
- Provided one-on one assistance to struggling students when needed
- Provided support during standardized tests by monitoring test taking protocols while also addressing any questions from ELL about test content
- Developed strong communication and collaboration skills through working with a variety of teachers, administrators, and students in a bilingual setting
- Conducted and translated for parent-teacher conferences in order to discuss academic performance, social development, or any other issues related to the student's well-being
- Utilized interpersonal communication skills to build trusting relationships with parents and guardians of bilingual students.
Education
Associate Degree - Communications
South Suburban College
South Holland, IL01.2001
Skills
- Excellent oral and written communication skills
- Bilingual Customer service skills
- Strong organizational skills
- Research skills
- Analytical skills
- Attention to details
- Knowledgeable in MS Word
- Knowledgeable in Zoom
- Knowledgeable in Google products
- Translating copy skills
- Editing skills
- Case management
- Case documentation
- Documentation and reporting
- Client advocacy
- Case planning
- Case management tracking
- Intervention plans
Volunteer Experience And Awards
- Sunnybrook PTA - Secretary
- Lansing Soccer Club - Receptionist
- Lansing Common Ground - Membership Coordinator
- Lansing Volunteer of the Year
- Staff Member of the Month
Languages
Spanish
Full Professional
Timeline
Case Manager
Calumet Area Industrial Commission
10.2023 - Current
Bilingual Teacher Assistant
Nathan Hale Elementary
01.2015 - 10.2023
Associate Degree - Communications
South Suburban College
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