Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Ashley Gramajo

Renton,WA

Summary

Customer Service Manager at Alex's Dry Cleaning with expertise in enhancing customer experiences and staff training. Demonstrated skills in process improvement and effective communication. Background as a veterinary assistant contributed to proficiency in animal restraint, patient care, and multitasking. Achievements include consistently delivering high-quality service and improving operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Alex's Dry Cleaning
Seattle, WA
02.2020 - Current
  • Developed and implemented strategies to enhance customer service experience.
  • Trained new employees on cash register, credit card machines, and dry cleaning equipment usage.
  • Gathered soiled linens for laundering or dry cleaning services efficiently.
  • Hand-glazed delicate articles and fur garment linings using mild detergents or dry cleaning solutions.
  • Calibrated and prepared dry cleaning machines by adjusting operational settings.

Veterinary Assistant

Renton Highlands Pet Clinic
Renton, WA
06.2022 - 02.2025
  • Restraint of animals during examinations or treatments utilized appropriate techniques based on species size and temperament.
  • Assisted veterinarians in examining, diagnosing, and treating animals for various illnesses and injuries.
  • Prepared surgical instruments, supplies, and equipment prior to procedure initiation.
  • Provided detailed patient care instructions to pet owners for effective post-treatment management.

Education

High School Diploma -

Renton Highschool
Renton, WA
06-2021

Veterinary Assistant Certification - Vet Technician

Pima Medical Institute
Renton, WA
08-2022

Esthetician Certification -

Evergreen Beauty College
Renton, WA

Skills

  • Customer service
  • Employee training
  • Process improvement
  • Communication skills
  • Time management
  • Animal restraint
  • Surgical preparation

Affiliations

  • I am really involved in my church throughout the weekends participating in the band as well
  • I love walking my dog with family and friends
  • I enjoy washing mine and my boyfriends car every Monday as well

Certification

  • Veterinary Assistant Certification
  • Esthetician Certification (in the works, not yet completed)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Veterinary Assistant

Renton Highlands Pet Clinic
06.2022 - 02.2025

Customer Service Manager

Alex's Dry Cleaning
02.2020 - Current

High School Diploma -

Renton Highschool

Veterinary Assistant Certification - Vet Technician

Pima Medical Institute

Esthetician Certification -

Evergreen Beauty College

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